Independent Living Hub Assistant

Are you someone who thrives in a people-focused role, enjoys creating a welcoming atmosphere, and takes pride in providing excellent customer service? If so, we’d love you to join our Independent Living team as our new Independent Living Hub Assistant . This is a rewarding and varied role at the heart of our extra care and independent living services, supporting older and vulnerable residents to feel safe, supported and connected. You’ll be the friendly face of the hub, helping residents with day-to-day enquiries, keeping our reception running smoothly, and providing essential administrative support that keeps the service moving. About the Role As an Independent Living Hub Assistant, you’ll help ensure our hub offers a warm, responsive and professional service. You’ll: • Welcome residents and visitors at reception, acting as the first point of contact • Handle phone, email and face-to-face enquiries with confidence, calmness and care • Support residents by logging repairs, arranging appointments and offering practical guidance • Maintain accurate records, profiling data and administrative systems • Assist with tenancy sign-ups, activity room bookings and support plan administration • Help coordinate scheme activities, events and promotional materials • Monitor door entry, CCTV and assistive technology systems • Carry out welfare checks and recognise when residents may need additional support • Work closely with coordinators, managers, contractors and partner agencies • Contribute to a “one team” culture that always puts customers first The role combines customer service with meaningful day-to-day involvement in residents’ lives — making it a genuinely impactful position within our Independent Living community. What We’re Looking For We're looking for someone who brings warmth, professionalism and genuine care. You’ll need: • Experience working in a customer-facing role • Strong organisational skills and the ability to manage competing priorities • Excellent written and verbal communication • Confidence using IT systems, including Microsoft Office • A calm, supportive approach — especially when dealing with sensitive situations • Empathy for older and vulnerable residents • Ability to work independently and as part of a close-knit team • A flexible approach to working within a rota system • An understanding of confidentiality, safeguarding and GDPR • A commitment to equality, inclusion and excellent customer service A good standard of literacy and numeracy (GCSE level or equivalent) is required. Application Deadline - Sunday 14th December Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait Why join us? As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as; 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave* Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave* Enhanced Pension scheme contributions Our Health Care Plan gives you money back for dental, optical, therapy costs and more Subsidised Healthy Living benefits i.e. gym membership or yoga classes Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language Car Lease Scheme, Cycle to Work scheme* Volunteering days in the local community We offer a Salary Sacrifice Pension option* *Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.