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Service Desk

3 weeks ago


Gloucester, United Kingdom G B Solutions Full time

**Service Desk**

**£18,000 - £22,000**

**Gloucester / Hybrid (must be within travelling distance of Gloucester)**

An award-winning, managed service provider, working with the latest Microsoft hardware and software solutions is looking for a Service Desk Support Engineer to join them on a full-time, permanent basis.

**Responsibilities**:

- Create / update blogs, videos, and documentation
- Create / update ticket logs via the companies CRM system, based on Microsoft Dynamics 386 CRM
- Contribute to the Service Desk Team, with ideas and suggestion to improve customer experience
- Action any feedback issues on individual Service Desk tickets

**Skills/ Experience**:

- Innovative, flexible and energetic
- Self-motivated with a positive attitude
- Able to problem solve and explain things clearly to non-technical people
- Outstanding customer service
- Strong written and verbal communications skills
- Ability to work under pressure, whilst maintaining quality and attention to detail
- Able to travel to customer's sites around the UK (Full driving License required)

**Benefits**:

- Private healthcare
- Hybrid working/work from home options (need to be in travelling distance of the Gloucester office)
- GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk & Support, Cyber, Java, C#, Python and Development.

We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.