IT Support and Service Desk Operator

6 days ago


Gloucester Gloucestershire, United Kingdom PentenAmio Full time

About PentenAmio PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.

Responding to technical support requests via email, phone or ticketing system
• Fulfilling service requests and provisioning hardware
• Supporting the Major Incident and Problem Management processes
• Delivering training and support to other Service Desk team members
• Communicating service issues and updates to management
• Supporting service delivery excellence across the business

Experience with Windows and Linux desktop environments
• Good understanding of IT networks
• Proficiency with ITSM tools such as Jira, Freshdesk or ServiceNow
• Experience using knowledge systems like Confluence or SharePoint
• Proficiency in Microsoft Office tools
• Excellent communication skills, face-to-face and online
• Experience in a Service Desk or similar support environment
• Familiarity with Unix systems
• Knowledge of Wi-Fi networking
• ITIL Foundation or equivalent knowledge


Have relevant experience in an Service Desk or technical support role, OR have a degree in a relevant field; At PentenAmio, we value our employees and offer a comprehensive benefits package, including:
~ Life Insurance - X4 Salary
~ Private Health Scheme
~ EV Salary Sacrifice scheme
~ Salary Sacrifice Company Pension, matched up to 10%
~25 Days Holiday + Bank/Public Holidays
~ Option to buy an additional 37.5 holiday hours
~ Cycle to Work scheme
~ Coffee & Cake mornings every fortnight
~ Enhanced Maternity & Paternity leave
~ Free on-site parking
Casual dress code
Free fruit in the office
Health & Wellbeing program



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