Supervisor (40 Hours)

3 days ago

Bicester, United Kingdom Value Retail PLC Full time

Overview:
As a Supervisor for our Bicester Village store, you will be responsible for supporting all activities to achieve retail business objectives through exemplary clientelling and unsurpassed service culture. Closely partnering with the Store Manager, the Supervisor will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients. The Supervisor will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business.

**Responsibilities**:

- Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
- Communicates company set KPI's and identifies strategies to ensure performance standards are met.
- Support daily team brief meetings to communicate current business trends and relevant updates.
- Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
- Support and maintain visual merchandising standards set by the WW headquarters.
- Collaborate with the Stock Controller for full organization of stock, ensuring stock management guidelines are being achieved.
- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Ensure a consistent and branded onboarding experience for all new hires.
- Participates in attracting, recruiting, and retaining a high performing team.
- Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
- Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
- Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
- Fully support and align with all key business initiatives and new product launches.

Qualifications:

- Fluent in English is a requirement, with any other languages being very beneficial.
- Sales and client management experience in luxury/premium retail.
- Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
- Previous team management experience.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Bachelor's Degree in a related field is preferred.

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