Supervisor I

Stuart Weitzman is a leading luxury accessories brand that is synonymous with strength in femininity. Defined by an energetic, modern and bold attitude, SW is known for its unique approach to melding fashion, function and fit in every silhouette. The brand’s focus on creating timeless, effortless shoes and handbags that are engineered to empower women with both confidence and comfort has resonated around the world, as SW is now available in all corners of the globe through an array of websites, boutiques and retail partners.

Stuart Weitzman is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation and inclusivity.

**SUPERVISOR**

**Primary Purpose**

The Supervisor assists and support the store management team with the running of the store’s operations, closing, and opening. Also this role is very team focused, you will also help to maximize store productivity and profitability by assisting in teambuilding, staff development and goal setting.

It is crucial that you lead by example and guide the team on delivering the best customer service up to Stuart Weitzman standards and be a brand ambassador. We are looking for an exceptional individual that has a previous experience as a supervisor. In return, you will have the opportunity to develop, grow and bring your own creativity to the team.

**PROFILE**

**The successful individual will leverage their proficiency to**:

- Bring positivity and can do attitude into the team;
- Demonstrate sales and customer service abilities;
- Train and develop the team with ongoing training and coaching;
- Assist the store management team on admin tasks and report;
- Ability to make decision and step in in the absence of the management team;
- Have a strong shop floor presence;
- Build and nurture relationship with Stuart Weitzman’s customers;
- Be a team player.

**The accomplished individual will possess**:

- Previous retail experience as a supervisor or senior sales is needed;
- Preferably you would have worked within a luxury brand where service is paramount;
- Ability to be flexible with working hours and willing the work around the business’ need.

**Our Competencies for All Employees**
- **Drive for Results**: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Interpersonal Savvy**: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- **Learning on the Fly**: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- **Perseverance**: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
- **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

**Our Competencies for All People Managers**
- **Strategic Agility**: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- **Building Effective Teams**: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- **Managerial Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly an