Customer Parts Advisor

2 weeks ago

Cockermouth, United Kingdom M-Sport Full time

At M-Sport, you will find a community of hard working and driven individuals who are committed to ensuring our Stores and Warehouse operations are running fluently. These operations ensure all our departments are regularly equipped with essential parts of our winning race/rally cars.

We currently have an exciting opportunity for a Customer Parts Advisor to liaise with M-Sport customers worldwide and also to work alongside the busy Stores and Workshop departments based at the Dovenby Hall HQ.

Duties will include:

- Arranging parts and liaising with Heads of Departments within M-Sport.
- Accepting and processing component rebuilds for customers.
- Resolve any customer issues, quires and complaints.
- Producing time schedules with customers and working within these to match customers’ requirements.
- Responsibility to meet customers’ needs with a “must make happen” attitude.
- Arranging rebuilds of components and scheduling of rebuild work with all M-Sport departments.
- Working closely with M-Sports Engineering Department to resolve issues and request technical information for customers.
- Highlight shortages with Purchasing Department and monitor delivery schedules.
- Liaising with our in-house Accounts Department to discuss customers’ accounts and communicate with customers to resolve payment issues.
- An Automotive/Motorsport background in Parts and/or Sales.
- Strong communication and team working skills.
- Good negotiation skills.
- Strong IT abilities with an understanding of computerised stock control systems.
- An interest in sales development.
- Commitment to a high standard of customer service.

The role requires a consistently high level of performance and quality in a highly pressurised and time sensitive environment. Experience in a similar race or rally setting would be an advantage. The role would suit a self-motivated team player with an enthusiastic and positive attitude. A flexible approach to working hours is required.

What we offer in return:
We offer a range of employee benefits which include; life assurance, flexible working day, company pension scheme, discounted gym membership and discount reward scheme.

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