German Speaking Customer Support Expert

2 weeks ago

London, United Kingdom Language Matters Full time

A well-established global information technology company is looking for bright and client orientated German speaking Customer Support Experts with an interest in business knowledge and development. You will have the chance to work in one of the best companiesin providing information consultancy in the world of online technology, for a commercial role in their business dealing with German and English speaking clients.

In addition, you will have access to their management development programme where you will be introducted to an accelerated path with opportunities to progress into a people management position in 12 months. As a German speaking Client Support Expert, youwill provide top-class service to a high profile client base working with business investors, executives, owners and industry experts. This position is based in Central London with a hybrid work scheme.

**Your responsibilities will include**:

- Providing knowledge based product support and being the main point of contact for German and English speaking clients.
- Troubleshooting issues to resolution and answering clients' questions in a timely manner.
- Managing client projects independently and connecting clients with industry experts.
- Being responsible for effectively identifying and anticipating clients' needs.

**About you**:
**Profile**:

- Required to be fluent in German and English, both written and spoken.
- A Bachlors degree with 2.1 or equivalent with at least 2 years experience in a client facing, training, product support or project management role.
- Self motivated with an drive to provide world class client serivce and to become a people manager.
- Ability to service clients effectively, including the ability to host client meetings, presentations in a face-to-face as well as an online environment.
- Ability to successfully manage multiple client relationships in a high-demand business.
- Computer-literate with strong troubleshooting skills.
- A polite, confident and friendly manner.
- Collaborative team player excellent verbal and written communication and listening skills.

To apply, please send your CV in English and in Word format to Marie-Anne.
languagematters is acting as an employment agency in relation to this vacancy.

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