Senior Service Designer

1 day ago

London, United Kingdom Amber Labs Full time

**Senior Service Designer (GDS / Public Sector Essential)**

**London / Remote UK (Hybrid)**

**Permanent Role**

**GDS Experience Essential**

**The Company**

We are a specialist Data and Digital Transformation consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes. Our aim is to ensure we deliver value from our client's data using innovative approaches that improve their data capabilities, analytics and data governance.

**Senior Service Designer** - **The Role**

Experience with GDS & designing in line with GDS principles
- Public sector experience
- Preferably would be familiar with Mac & used a Mac in recent roles

As a Senior Service Designer, you will be astute in your ability to build best in class, user-centric services, utilising your experience to define the service solution and supporting the projects at all stages to create and launch it. You'll work closely with our Service Owners, utilising cloud-based, data-driven practices to provide services that will deliver against our mission.

**Senior Service Designer** **Key Responsibilities**
- Taking responsibility for high-level service concepts and strategies, detailed delivery through to implementation
- Manage the quality of execution from the production team
- Conduct qualitative design research using ethnographic and participatory methods
- Conduct functional analysis and design, working with developers and analysts to recommend solutions and resolve service issues
- Communicate and present research and design insights to stakeholders
- Be responsible for the quality of all deliverables across a variety of projects

**Senior Service Designer**

**Skills Required**:

- ITIL experience
- GDS Experience
- You can demonstrate knowledge of Agile methodology
- You can communicate effectively across organisational, technical and political boundaries, understanding the context
- You can contribute to the work of the community, building successful teams through understanding team styles and influencing and motivating team members
- You can visualise and articulate complex problems and concepts
- You can understand users and identify who they are and what their needs are, based on evidence
- You can take an overall perspective on business issues, events and activities, and discuss their wider implications and long-term impact

**Interested?

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