Imaging Booking Administrator

2 days ago

Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

To receive and welcome patients to the X-ray department, working on rotation in all reception areas of the Radiology department.
- To use Radiology information systems, (CRIS/PIMS).
- To communicate with medical, technical and support staff to ensure the smooth running of the imaging service.
- To deal with Modality waiting lists for appointments

To keep patients waiting informed of any delays liaising with imaging staff so that information given is current and accurate.

On receipt of referrals register, the patient on PIMS when appropriate and then if required to register and “pend” on CRIS.

To scan referrals and other patient documents into CRIS as required.

To move electronic orders to appropriate waiting lists on CRIS.

To make appointments when required
- printing appropriate prep sheets posting or phoning patient depending on urgency of appointment.

To contact the interpreting service and organise for an interpreter to be present for the patients examination.

To reschedule appointments on an individual basis or clinic basis as required.

To distribute to ward or send to patient any preparation medication required for an imaging procedure working under the set departmental guidelines.

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Deal with constant telephone enquiries, taking messages resolving queries and seeking help when appropriate.

In a courteous manner to communicate with patients, visitors and staff face to face, throughout the working day responding to queries, giving information and directions as required.

To liaise with all staff within the department ensuring that the patient information is transmitted to the appropriate professional group in a timely manner.

To respond to telephone calls GP’s and external medical agencies on a daily basis.

On a daily basis organise own workload seeking help when appropriate.

Will be required to participate in annual appraisal system.

Will be required to adhere to policies and procedures relevant to employment in the Trust.

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