Inbound Customer Service Advisor

**Customer Service Advisor**

Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team.

The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience.

**The Role**:
As a customer service advisor, you are responsible for providing a quick, effortless, and exceptional customer service experience to our clients’ customers via a variety of platforms such as: telephony, live chat, case management or back office.

Whatever the platform you are working on, you will work in our vibrant contact centre in Salford Quays and will receive full training on:

- **Live Chat**: Dealing with customers via live chat platform
- **Back Office**: dealing with task management for customers via order processing
- **Telephony**: dealing with customer queries via inbound telephone calls

The types of queries you will deal with will range from order processing, general account queries and amendments, billing queries and technical support, depending on the customer support requirements.

**About you**:
If you have a personable and engaging personality, we can teach you the rest

In addition, we can also provide you with the platform to build a strong career within a fantastic global business who will provide you the opportunity to **RISE** to where your potential is capable

If you are ambitious, driven and are looking for an exciting challengethis could be the opportunity you are looking for

**Salary**:
**£21,000 p/a basic salary**
- **£500** one-time bonus on successful completion of probation (6mths)
- Increase in salary after one year service to **£21,500 p/a**

**# In addition, you will have the opportunity to earn bonus through incentive initiatives throughout the year**

**What we are looking for**:

- A minimum of 6 months customer service experience (any industry sector)
- You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform
- You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner
- Excellent problem-solving skills
- Good spelling and grammar
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to work to targets but ensure customer experience is your primary focus

**Training**:

- 8 weeks fully paid training Mon
- Fri 9am to 5:30pm (Consumer)
- 4 weeks fully paid training Mon - Fri 9am to 5:30pm (Business)

**Working Hours**:
You will work 40hrs (working 5 days out of 7)
- Consumer Operation Hours currently working between 9am and 6pm
- Business Operation Hours currently working between 8am and 8pm

**We do require full flexibility between 8am and 10pm should the client wish to enforce full operational hours.**

**Business Overview**:
Tech Mahindra are a multi-billion £ company who employ over 125,000 professionals across 90 countries, helping over a thousand customers, including fortune 500 companies achieve excellent customer experience.

At Tech Mahindra, a culture of **driving positive change**, **celebrating each moment**, and **empowering all to Rise **drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become **a Company with a Purpose**. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

**That is the Tech Mahindra wayto RISE**

**What makes a great team? A Diverse team**

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you

Interested? Get in touch with our Talent Acquisition team We look forward to speaking with you

**A job isn’t just a job. It’s who you are**

**Salary**: From £21,000.00 per month

Additional pay:

- Bonus scheme
- Loyalty bonus
- Yearly bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Private medical insurance
- Referral programme
- Wellness programmes

Schedule:

- 8 hour shift