Customer Service Advisor

1 week ago

Salford, United Kingdom Search Consultancy Full time

Customer Service Advisor
Salford Quays
Start date: Various dates
Competitive Salary: £21,000 with a £500 bonus after completion of probation
Position: Full-time, Permanent
Hours: 40hrs per week - Monday to Sunday - rota basis 5 days out of 7
**This Customer Service position will be based in the office**:

- Looking to kick-start your career with a competitive salary?
- Do you love working with people?
- Do you enjoy delivering excellent customer service?
- Do you enjoy working in a fast-paced environment?
- Would you prefer to work in a friendly and informal office environment?
As a Customer Service Advisor you will effectively and professionally resolve customer's broadband enquiries within a timely manner and ensure the best service is provided to all customers.
- To provide effective and professional service to all customers
- Delivering the right outcomes for the customers
- Effectively handling of complaints, delivering resolutions and customer satisfaction
- Taking inbound calls in a timely manner
- Identify customers' needs and demonstrate effective problem-solving techniques
- Keep up to date with policies and products
- Liaising with third party companies
- Processing sales orders
- Booking appointments for engineers
- Build growing and sustainable relationships by going the extra mile
- Dealing with calls of a sensitive nature in potentially distressing situations.
- Maintaining accurate and up to date records and systems
What we are looking for
- At least 6 month experience working within a customer service role
- You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills to boot
- Good problem solving skills
- Able to manage your time wisely to meet call handle time, and work to targets
- Excellent communication skills and technical aptitude, learn new systems, products / services and retain information
- Ability to multi-task and use various systems whilst engaging with customers over the phone

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