Clerical Officer

Clerical Officer - APCC - Band 2 - 37.5 hours - Permanent

We are currently looking for an enthusiastic individual to join our Community Administration service. This post will work within a locality providing full clerical support to Health Care Professional teams that are based within the community clinics.

Working as part of a team, the post holder will act as the first point of contact for all community service users therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks.

This post will be working within the Ashton Primary Care Centre. The hours of work at present will be 8.000am to 8.00pm, Monday to Friday on a rotational shift pattern.

The designated person will provide full clerical support to the Health Care Professional teams based in community settings therefore they must be conversant with all of the services offered within Community Healthcare. As part of a team, the designated person will be the first point of contact for all community service users.

If you are successful you will be given the opportunity to study towards a Customer Service or Business Administration qualification which will be paid for by the Trust.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:

- Safety
- Care
- Respect
- Communication
- Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

**SECTION 1- MAIN RESPONSIBILITIES**:
Provide a full range of clerical tasks to Healthcare Professionals.
To use the patient administration system to book patient appointments.
General office management skills such as filing/management of records and
switchboard/telephone duties.
You may be required to provide administration support for services being provided off site.
To work as part of a team and to carry out tasks set by the Administrator/line manager.
To be conversant with all of the services offered within Community Healthcare.
To process incoming and outgoing mail.
To undertake data inputting ensuring deadlines are met as set by the
Administrator/line manager.
Knowledge of Data Protection Act, patient confidentiality, risk management and health and safety procedures.
To attend all Mandatory Training e.g. Fire Lectures, Manual Handling, Basic Life Support & Risk Management.
To undertake waste management and energy saving procedures in accordance with trust policy and to assist with the collation of monthly waste management statistics as directed by the Administrator/line manager.
To support the Administrator/line manager in the smooth running of the services provided by the community healthcare setting.
Clerical officers are expected to cover at own and other community facilities during annual leave and sickness absences. The post will include a range of duties, which fall within clearly defined limits.

SECTION 2- KNOWLEDGE AND SKILLS

Communications

Good communication skills to deal with enquiries to the department by telephone or
face to face making.
To communicate verbally and non-verbally to deal with enquiries from service users/relatives, members of the public and outside organisations.
Ensure professional approach when booking appointments on patient administration system or directing patients to relevant services.
Deal with mail, telephone enquiries and messages.
To have an awareness of communication difficulties i.e. language, hearing and sight impaired patients.
To communicate effectively and maintain good relationships with patients, medical professionals and other departments across the healthcare setting and other outside
agencies.
Direction of patients to the waiting areas and notifying the relevant department of the arrival, assisting where necessary disabled patients to the waiting areas or opening
connecting doors for wheelchair users.

Responsibility for Patient Care

To ensure service users are given appropriate information and direction in relation to the services provided.
Service users are greeted and dealt with in a courteous and professional manner.
Assist patients/service users/carers/