Contract Administrator

**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
**Salary**: £25,000

ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software.

ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.

We are a company that looks to build every department on the principles of customer care.

**SUMMARY**:
The role of Contract Administrator is to be responsible for co-ordinating and administering end of contracts and contractual clauses and changes. They will also handle the end-to-end process for end of contract for both renewals and terminations, communicating with relevant teams.

**KEY RESPONSIBILITIES**:
**Terminations**:

- Administer end of contracts, including early terminations, ensuring process is followed at the due date.
- Terminations of contracts, raising termination quotes and negotiating through to invoicing to the customer
- Confirming ownership and arranging for equipment to be returned where/if needed.
- Liaising with the warehouse team on ownership of machines.
- Communicate and process contract terminations through Salesforce and Vantage whilst keeping Account Manager up to date.
- Contact relevant departments to ensure smooth removal of devices from portals and systems.
- Communicate and ensure Credit Control has put the customer on stop to ensure mínimal service visits and toner usage.
- Arrange kit to be returned to finance companies at the end of the agreements, ensuring it is returned before the lease deadline.

**Contracts & Invoicing**:

- Invoicing of final readings for end of contract and machine returns. Administering closing of contracts on Vantage.
- Ensure all end-of-contract collection elements are included in arrangements; data removal.
- Support the generation of additional revenue by enforcing terms of the service agreement e.g recovering costs of unused toner, excess toner usage and excess coverage etc

**Other duties**:

- Cover the Lease Desk Supervisor during holidays and busy periods.
- Adhoc duties as required.

**KEY MEASUREMENTS**
- Accurate termination calculations and responding to customers in a timely manner.
- Communication between customers and departments.

**SPECIAL REQUIREMENTS**
- Minimum of 1 years’ experience working within a Contract or Sales Support role
- Negotiation skills would be an advantage.

**IN RETURN WE OFFER**:

- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Physical, mental and emotional wellbeing support for you and your family
- Volunteering leave policy (2 days/15 hours per year)
- 10% TradePoint (B&Q) discount
- Free flu vaccines each winter
- Free parking

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ely: reliably commute or plan to relocate before starting work (required)

Work Location: In person