Senior User Researcher

1 week ago

Leeds, United Kingdom Service Care Solutions - Criminal Justice Full time

Service Care Solutions are looking for an outstanding Senior User Researcher to work in Leeds, who can make a positive impact, and who wants to contribute to the most demanding and exciting new digital service for the UK Government.

**You will**:

- Lead on research projects, working with a wider team of Designers, Analysts and Developers to help define and deliver the best methodology to address the specific needs.
- Familiarise yourself with the project's user research work to date and devise a strategy of moving the work forward.
- Plan, design and conduct user research sessions, including guerrilla testing, user testing, focus groups and workshops, persona creation and card sorting.
- Collaboratively analyse the findings of user research to identify common themes and points of user contention and provide actionable recommendations.
- Use findings of user data to work closely with designers and analysts.
- Manage business relations with usability and market research agencies to support necessary research processes
- Thrive working in an agile environment, using your own creativity, resourcefulness and initiative.
- Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the findings of user research.

**You will have**:

- At least 5 years of practical experience of qualitative research methodologies, in terms of design, execution and analysis
- Experience in taking a lead User Researcher role within a team.
- Experience managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals
- Experience of working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances

**It would also be desirable to have**:

- Practical experience of quantitative research methodologies
- An understanding of service design, visual design, frontend development and agile methodologies.

**Specialist Skills**:

- Essential_
- Demonstrable knowledge, experience in and passion for web user centred design practices.
- Proven experience of gathering user requirements for web based services.
- Proven experience of managing, executing and analysing usability test and research sessions.
- Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services.
- Experience of audience modelling and developing design personas.
- An in
- depth understanding of the available research methodologies
- Demonstrable experience working closely with Service Design and Data Science teams
- Desirable_
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
- Experience across web content, tools and transactional services, especially those with complex user journeys.
- Experience within a research and digital environment.

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