Clerical Officer Hand and Burns Therapy

**Contact information**

**About the role**

An exciting opportunity has arisen for a 18.75 hour, part time, permanent Band 2 Clerical Officer to join the Mid Yorkshire Teaching NHS Trust. The role is to work within the Hand Therapy, Plastics and Burns Therapy Team.

You will be supported by the administrative team leader, however you must also have the ability to plan own workload as appropriate.

Previous experience within an NHS administration role is desirable. Please give evidence of your qualifications in line with the person specification.

**Main duties**
- To provide a welcome to the patients who are in contact with the department, including covering reception.
- The post holder will be responsible for designated clerical duties in the department
- Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators
- Promote effective customer focused communication with patients and service users.
- To respond to telephone and / or face to face enquiries complying with departmental guidance
- Request, cancel and re-arrange appointments in line with local and national targets.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
- Assist with the preparation of patient records for outpatients in a timely manner as and when required.
- Operate trust IT system’s ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
- To carry out general administration duties and provide clerical assistance, as required.
- Ensure that all hospital records are tracked and booked using the Trust’s File Tracker computer system.
- Receive, sort and distribute goods and post delivered to the ward/department.

Please see job description for full details

**Key requirements**
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- Experience of good customer or patient care
- Work with IT systems
- Confidentiality issues
- Awareness of own limitations
- Friendly, respectful of colleagues

Please see job specification within job description for full details

**Be part of MY team**

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

**_ Application guidance:_**

**Our benefits**
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:

- Onsite nurseries and childcare salary sacrifice scheme
- Cycle to work scheme
- Home electronics scheme
- Car lease salary sacrifice scheme
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ+ and Race Equality
- Career progression, training and support

**Skilled worker sponsorship**

You can find out more about skilled worker and health and care visas on our **careers site**.