Ward Receptionist

To assist in the smooth running of the EAB area and Talbot Butler ward. The ward Clerk will work in conjunction with nursing staff to provide administrative support throughout the patient’s journey within the department. The role involves daily face to face contact with patients and relatives whilst liaising with nursing and medical staff

The post holder will be expected to cross cover both EAB and Talbot Butler:
**Hours of work are**:
09:00 - 17:00
Monday to Friday

Provide effective input into the work of the Trust, to support the achievement of our vision and values:
Compassion

Respect

Integrity

Courageous

Accountable

Supporting Clinical Excellence

To have undertaken or have a willingness to undertake any courses relevant to the ward and EAB.

Undertake the Trust Corporate and Directorate specific development and competency programmes.

Undertake any expanded roles deemed necessary following the Trusts’ policy ‘Expansion of Professional Practice for Registered Healthcare Practitioners’.

Communicates proactively with all staff.

Professional Responsibilities

To be responsible for your own professional development, maintain a professional portfolio and keep up to date on current nursing and health service issues.

To take full responsibility for your own actions.

To be conversant with all Policies and procedures.

Identify learning needs in self, negotiating a Personal Development Plan recognising own limitations.

Demonstrate and maintain knowledge and skill to manage infection prevention measures including the use of professional protective equipment.

Ensure all staff within the department adhere to infection prevention principles

Quality Assurance and Monitoring

Contribute to audit initiatives.

Policy and Service Development Responsibilities

Ensure all staff work within the confines of Trust policies, protocols and other relevant documentation, taking appropriate action where compliance is breached

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Other Information

The post holder may be required to carry out other relevant duties as required.

The post holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours.

The post holder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision.

The post holder will adhere to, at all times, any relevant Professional or NHS Code of Conducts, legislation and Assurance Frameworks.

The post holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work.

The post holder will be expected to work to any personal, Corporate, Divisional, Directorate and Departmental objectives and standards in order to provide an acceptable level of service.

The post holder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.

Maintain good written and verbal communication between all departments and outside agencies.

Use the computerised patient management system (Camis) to access patient details, update information and make follow up appointments.

Be responsible for the ordering of stock and to ensure adequate levels are maintained.

Photocopy documents/notes as required. Locate, collate, file and store patient’s notes as appropriate.

Contribute to developing a welcoming atmosphere within the ward making users feel comfortable and at ease.

Deal appropriately with distressed patients and/or relatives with support from nursing staff.

Report any problems relevant to the ward to the senior nurse in charge.