Ward Clerk/ Receptionist

Emergency Assessment Bay (EAB) Ward Clerk

Are you looking for a new challenge where you could really make a difference?

An exciting opportunity has arisen for a ward clerk post within the EAB. This is a new post and we are excited for you to join our newly formed team which provides emergency care to oncology and haematology patients.

We are looking for an enthusiastic and motivated individual who is keen to develop. You must be confident in your communication and have an excellent telephone manner.

Roles & Responsibilities

Corporate Responsibilities

Undertake training and professional development as identified in an annual performance review.

Supporting Clinical Excellence

Maintain good written and verbal communication between all departments and outside agencies.

Supporting Patient Excellence

Contribute to developing a welcoming atmosphere within the department making users of the department feel comfortable and at ease.

General Responsibilities

Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.

Use the computerised patient management system (CAMIS ) to access patient details, update information and make follow up appointments.

Photocopy documents/notes as required.

Organise workload in conjunction with other members of staff reporting any problems as necessary.

Locate, collate, file and store patients notes and x-rays as appropriate.

Assist in the training of new members of staff.

Provide support to the inpatient ward when required.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Answer telephone enquiries in an appropriate manner, solving problems and reporting information to patients, nursing staff and other members of the multi-disciplinary team.

Maintain good written and verbal communication between all departments and outside agencies.

Use the computerised patient management system to access patient details, update information and make follow up appointments.

Photocopy documents/notes as required.

Locate, collate, file and store patient’s notes as appropriate.

Contribute to developing a welcoming atmosphere within the department making users of the department feel comfortable and at ease.

Ensure that all mandatory training is up to date.

Organise workload in conjunction with other members of staff reporting any problems as necessary.

Undertake training and professional development as identified in an annual performance review.

Assist in the training of new members of staff.

Adhere to infection prevention guidance. Ensuring a clean workspace and that visitors are adhering to guidelines.