Current jobs related to Property Service Specialist - Exeter - First Port

  • Freelance Property Viewing

    1 week ago

    Exeter, United Kingdom Viewber | Nationwide Property Support Full time

    A property support service in the UK is seeking individuals for freelance appointments such as property viewings and photography. Candidates should possess excellent communication skills, be punctual and reliable, and feel comfortable working independently. Payment is provided per appointment, with flexibility in scheduling. This role allows for both...

  • Director of Property Services: Cornerstone Housing

    3 weeks ago

    Exeter, United Kingdom Michael Page Property & Construction Full time

    Leading on 1,500 properties in Exeter providing effective leadership to the Property Services Team, overseeing all aspects of customer-focused and cost-effective asset management and maintenance strategy and operations. Effectively and proactively manage strategic and operational risks associated with asset management, including the health and safety. Client...

  • Property Administrator

    7 days ago

    Exeter, United Kingdom LSL Property Services Full time

    Job Profile: We have a fantastic opportunity for a Property Administrator to join our Sales or Lettings team based within our Corporate Client Department at our offices in Exeter city centre. Within this role, you will carry out a range of duties including customer service and administrative tasks as well as working with the team to ensure deadlines are met....

  • Estate Agent Sales Negotiator

    5 days ago

    Exeter, United Kingdom AMR Specialist Property Recruitment South West Full time

    An excellent opportunity has arisen to join an established, Independent Estate Agents on the Exeter outskirts. Our client is well known for their reputation for quality customer service and have earned a great name in the local area. They are now looking for a friendly, enthusiastic and driven office sales negotiator to join their team. Salary in the region...

  • Property Manager

    3 days ago

    Exeter EX NW, United Kingdom DEVON & SOMERSET FIRE & RESCUE SERVICE Full time

    Devon and Somerset Fire and Rescue Service, the largest non-metropolitan Fire and Rescue Service in England, has the opportunity for 2* Property Managers* to join our Estates team at our Service Headquarters in Exeter. These are permanent, full-time positions (37 hours per week) that offer a competitive salary starting at £48,266 rising annually to £51,356...

  • Property Services Surveyor

    2 weeks ago

    Exeter, United Kingdom CORNERSTONE HOUSING LTD Full time

    **Salary**: up to £40,950 **Hours**: 35 hours. Monday to Friday 9am - 5pm **Location**: This role is based in our Wykes Road, Depot. **Housing people is diverse and interesting work** As a growing housing association, based in the heart of Exeter, we are looking for outstanding people with a passion for housing and the motivation to make a real difference...

  • Property Services Scheduler

    2 weeks ago

    Exeter, United Kingdom CORNERSTONE HOUSING LTD Full time

    **Salary**: up to £26,067 **Hours**: 35 hours. Monday to Friday 9am - 5pm **Location**: This role is based in our Wykes Road, Depot. **Housing people is diverse and interesting work** As a growing housing association, based in the heart of Exeter, we are looking for outstanding people with a passion for housing and the motivation to make a real difference...

  • Insurance Service Advisor

    3 days ago

    Exeter, United Kingdom LSL Property Services Full time

    Job Profile: We have an exciting opportunity for applicants to join a thriving Exeter business working as an Insurance Adviser at First2Protect. First2Protect is an insurance broker based in a modern office in the Southernhay area of the City Centre. We have over 80 employees and 70,000 policy holders insured through us. We pride ourselves on delivering...

  • Experienced Property Paralegal

    2 hours ago

    exeter, United Kingdom Tozers Full time

    Experienced Property Paralegal Exeter, Devon (with hybrid working opportunities)About Us With offices in Exeter, Teignmouth, and Newton Abbot, Tozers Solicitors LLP is looking for an Experienced Property Paralegal to join their team working from their Exeter office on a full-time, permanent basis, working 36.25 hours per week.With 30 partners and 190 staff...

  • Property Maintenance Person

    3 days ago

    Exeter, United Kingdom Spot Accommodation Ltd Full time

    As a Property Maintenance Person at Spot Accommodation, you will be responsible for a variety of tasks to ensure our properties are well-maintained and ready for guests. Your duties will include: - **General Repairs**: Conducting routine maintenance and minor repairs to ensure the functionality and safety of our properties. - **Property Setup**: Assisting...

Property Service Specialist

3 weeks ago

Exeter, United Kingdom First Port Full time

**Role**: Property Services Specialist

**Location**:Exeter

**Salary**: From £24,042 per annum plus benefits

**Contract**: Permanent

**Hours**: Monday to Friday - 9am to 5pm (37.5 hours per week)

**Why FirstPort?**

**FirstPort,** are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the **most trusted and professional residential property management company.**

By joining us as a **Property Services Specialist**you will play a pivotal role in achieving our vision:

- **Impactful Work**: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- **Professional Growth**: With access to accredited training and development programmes, you will be empowered to reach your potential.
- **Supportive Environment**: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- **A Future of Opportunity**: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

**At the core of everything we do are our leadership principles**:

- **Collaborative**: We work together, combining expertise to deliver outstanding outcomes for our customers
- **Consistent**: We deliver dependable results, building trust with customers and colleagues.
- **Simple**:We simplify the complex, ensuring our financial processes are straightforward and understood.
- **Clear**:We communicate with clarity, making information accessible and transparent to all stakeholders.

**Your Role, Your Impact**

As a **Property Services Specialist,** you will have excellent customer service and call handling skills that will contribute to our vision delivering a frictionless customer experience whereby customers can effortlessly connect with us through a channel of their choice and expect a first contact resolution.

**Key Responsibilities**:

- Handle inbound customer contacts professionally, aiming for first contact resolution.
- Follow through on customer queries until resolved, ensuring smooth handoffs when needed.
- Work closely with Property Managers to address customer and development issues quickly and courteously.
- Ensure all interactions meet service level and quality standards.
- Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
- Categorise all contact accurately to identify service improvement opportunities.
- Regularly update teams with important information to support customer queries.
- Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
- Update internal databases accurately, saving relevant documents in proper locations.
- Manage and document requests for keys, fobs, and permits efficiently.
- Handle credit/debit card payments securely, following company policy.
- Ensure customer information is managed in compliance with GDPR confidentiality standards.

**Required Skills & Qualifications**:

- Proven experience in delivering excellent customer service.
- Confident and clear communicator, both verbally and in writing, with a focus on building relationships and finding solutions.
- Able to work independently or as part of a team.
- Efficient in managing electronic administration and record-keeping.
- Skilled in solving problems and overcoming challenges.
- Good understanding of Health and Safety regulations.
- Capable of working under pressure, with strong time management and prioritisation skills.
- Excellent IT skills, social media knowledge, and familiarity with new technology.
- Property management experience is a plus, but full training will be provided.

**What’s in it for you?**

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

**Diversity**

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

**Ready to make a difference?**

If you’re ready to take the next step in your career and make a difference we’d love to hear from you

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead a