Bookings & Clinic Coordinator

2 weeks ago

Watford, United Kingdom Ultrasound Plus Ltd Full time

Ultrasound Plus is looking to recruit a Booking Coordinator. Primarily the Booking Coordinator ensures the effective management of all incoming calls and referrals using our booking system and ensures that adequate clinic slots are available at all times.

The role also involves handling of patient enquiries and requests courteously and efficiently and maintaining confidentiality of any information in connection with the work.

Carrying out other administrative tasks. Comply with current service regulations or accepted current medical practice, or for the best interests of the service to patients.

There are two positions available. Monday to Friday and to able to work two Saturdays a month. The working days/pattern will be discussed with the successful applicants. Shift pattern will be 8.30am - 2.30pm one week and second week will be 2.30pm - 8.00pm. Ability to be able work on early and late afternoon shifts is essential.

**Main duties of the job**

To answer incoming calls in a polite and professional manner

To retrieve referrals from the Choose and Book software.

To ensure that all new and follow-up patients receive an appointment within appropriate clinical and administrative timescales.

To ensure that an adequate number of clinic appointment slots are available at all times on the clinical system.

To monitor clinic cancellations, and to ensure the patients demographic details, clinic waiting times and other key data are accurately checked and actioned as necessary.

To liaise with healthcare professionals and or relevant GP on matters relating to clinical care.

To maintain appropriate patient records and spreadsheets including results and patient satisfaction.

To provide patients with basic clinical advice

To cover reception for clinics

To carry out other administrative tasks as the need arises, either to comply with current service regulations or accepted current medical practice, or for the best interests of the service to patients.

**Person Specification**

**Qualifications**

**Essential**
- Minimum 5 GCSE or equivalent including Maths and English

**Experience**

**Essential**
- Relevant experience in handling a number of calls.
- Microsoft Office

**Skills and Attributes**

**Essential**
- Adopts a flexible approach to work
- Works well in a team
- Excellent communicator
- Approachable and professional
- Knowledge of Data Protection and Confidentiality
- Prioritises workload safely
- Calm under pressure
- Good IT skills
- Awareness of personal development needs
- Uses initiative to take on extra tasks while demonstrating awareness

**Job Types**: Full-time, Permanent

**Salary**: £11.50-£12.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Watford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 1 year (preferred)

Work Location: In person

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