Customer Experience Advisor

**Customer Experience Advisor**

**Job summary**:
We are currently looking to recruit a Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing the booking selling aftersales products where necessary.

The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 - 14:00 Saturdays. Full time hours are 38 hours per week, working shifts between the hours noted.

If you love to talk, have a passion for offering fantastic customer service, thrive in a busy working environment and even better have a love for cars, then this is the role for you Full on the job training is provided and you will be paired up with an experienced advisor.

**Key Responsibilities will include**:

- Ensuring a quality customer experience, including interacting with customers, answering general enquires and effectively identifying customer’s needs.
- Providing our customers with details of appropriate advice and services in line with our duty of care obligations.
- Understanding how to make aftersales products appealing to customers and the importance of keeping routine servicing up to date in line with the manufacture’s guidance.
- Updating and maintaining our customer data bases and work in line with GDPR practices.

**Qualifications**:

- Excellent communication skills with a flair and passion for customer service
- A professional telephone manner with the ability to quickly build rapport, and inspire confidence in customers.
- Confident when using multiple IT systems at once.
- Strong basic maths, English and computer skills are essential.
- A tenacious approach with the ability to recognise and act upon opportunities when they arise.
- Strong organisational and time management skills.
- A true team player, able to work both alone and as part of a team.

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- Highly competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagueswe're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.