Receptionist

3 days ago

Birmingham, United Kingdom Birmingham City University Full time

**Receptionist**:
Department

Security Services

Location

Multiple Campuses

Salary

£23,088 per annum in addition, this role has a 8% market supplement.

Post Type

Full Time

Release Date

25 September 2024

Closing Date

23.59 hours BST on Tuesday 08 October 2024

Reference

EF24006

Birmingham City University is growing in stature and quality every day.

Security Services are recruiting for a receptionist to help and assist our students, staff and visitors each and every day. They provide the very best telephony and front of house service across all our building locations and strive to ensure their presence with us is as enjoyable as possible.

Join us as a receptionist and be a part of a dynamic, customer-focused team dedicated to providing exceptional customer service. You’ll have the opportunity to work in a professional, fast-paced environment at our campuses, where your skills will be valued and developed

If you’re passionate about delivering high-quality customer service, we’d love to hear from you.

**Benefits**:
In return for your dedication and hard work, you can expect great ongoing personal and professional development plus the following main benefits:

- Generous annual leave entitlement of 40 days (including bank holidays and closure periods)
- Generous employer pension contribution of up to 16%, with life cover and income protection included.
- Wellbeing advice and support through our Employee Assistance Programme
- Car Parking (Limited spaces)
- Cycle to Work Scheme
- A supportive and collaborative culture and work environment, rooted in BCU’s values

Why not take a look on the interactive map that shows the facilities across campus.

**Objectives**:
To provide exceptional front of house service, ensuring all students, staff, visitors and callers experience a warm and professional welcome.

Uphold a high standard of customer care whilst managing enquiries promptly and accurately.

Creating and maintaining positive internal and external relationships with students and staff.

Work with management to achieve the university's goals and objectives.

**Responsibilities**:
You will act as the first point of contact for customers, ensuring efficient and effective interactions on every occasion. A well organised approach to workloads is essential to maintain smooth operations, while continuously striving to enhance student satisfaction.

Assisting in various administrative tasks, providing support to the Switchboard as needed, and fostering productive working relationships across departments.

Proactively deal with and report, any issues of concern from staff or students.

Present a smart and professional appearance and demonstrate excellent communication skills.

**Requirements**:
Experience in addressing customer enquiries with sensitivity and empathy is essential, along with excellent oral communication skills and a professional telephone manner.

To be able to work in a fast past environment whilst remaining calm and respectful.

Have a proven track record in similar receptionist roles. Additional customer service care training would be an advantage.

**Further Details**:
Job Description

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