Public Engagement and Commercial Officer

**Role Purpose**

The Greenwich Foundation for the Old Royal Naval College is seeking a Public Engagement and Commercial Officer to provide crucial administrative support for departmental objectives and key projects, ensuring the efficient operation of the organization.

As a vital member of the Public Engagement and Commercial Department, the role involves maintaining consistent and accurate staff management information to uphold the highest service standards. Spanning visitor experience, retail, commercial activities, programming, Site Diary management, and finance administration, this diverse position demands initiative, self-motivation, interpersonal skills, attention to detail, and professionalism.

The role also includes cross-departmental support for the Director and Managers, streamlining activities into an efficient workflow system. Reporting to the Director of Public Engagement and Commercial, the officer collaborates with colleagues across the Foundation, emphasizing effective communication and cooperation.

**KEY RESPONSIBILITIES**

**1. Administrative Tasks**
- Undertake project work, updating Standard Operating Procedures across the team.
- Organise staff administration, including rotas, timesheets, and HR documentation in collaboration with the Visitor Experience Team.
- Manage staffing rota, leave, absence details, and notify leaders of potential staff shortages.
- Provide administrative support to Visitor Experience, Volunteer, and Commercial functions.
- Organise and record staff and volunteer training, ensuring compliance with the appraisal process and timely refresher training.
- Order stock and resources for visitor experience and commercial activities as needed.
- Coordinate with Box Office Manager and Travel Trade Executive for guides and event planning.
- Manage department expenses, ensuring timely submission of relevant purchase information to the Finance Team.
- Coordinate and maintain calendars, schedule meetings within teams, and update contact details and communication lists.
- Be responsible for data collation, evaluation, and statistics for activities, events, and day-to-day operations.

**2. Events**
- Provide staffing and administrative support for event planning and coordination.
- Effectively manage budgets and timelines.
- Liaise with Visitor Experience Manager and event organizer to understand event requirements.
- Ensure successful communication between teams and all parties involved in the event.
- Perform Event/Duty Manager duties when required.

**3. ORNC Site Diary Management**
- Oversee and administer the room booking system (Workspace) as a site-wide diary.
- Encourage effective communication between colleagues to prevent or resolve diary clashes.
- Organise and chair weekly diary meetings, send out site diary summaries, and publish site closures on the website.
- Provide access and training to new ORNC Diary users.
- Devise and implement organisational systems and strategies to improve and manage the site diary process effectively.

**4. Project Coordination**
- Lead/assist the project manager in developing project management documents.
- Review daily progress, lead projects when required, and prepare necessary supplies and resources.
- Organise reports, invoices, contracts, and other financial files.
- Arrange meetings, organise project logistics, and perform financial administrative tasks.

**How to apply**

To apply, please submit your CV and a cover letter that details how you meet the specified requirements.
- As an equal opportunities employer, The Greenwich Foundation is committed to the equality treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. _

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £24,000.00-£27,500.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 2 years (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person