Patient Services Advisor

7 days ago

Halifax, United Kingdom The Boulevard Medical Practice Full time

Job description

We are looking for a Patient Services Advisor to join our team 30 hours per week working on a rotational shift pattern Monday-Friday. Hours will be on a 2 week shift pattern as follows;
Week 1- 7.45am-1.45pm

Week 2- 12.30pm-6.30pm

You will be working predominately at The Boulevard Medical Practice but will be required to work at our branch site Horne Street Surgery when required.

Are you reliable? Hard working? Ambitious? Enthusiastic? Good with people? Have good keyboard skills? Any experience of working in Primary Care or similar? Do you enjoy attention to detail? Do you like to be busy with no 2 days the same? If you are saying yes to all these questions we want to hear from you

NHS Pension

Basic Health Cover

You may be required to work overtime occasionally to cover for absences, this includes a Saturday morning. The practice is also developing services with other local practices and there may be opportunities to work in the future at other local practices or for the delivery of extended hours.

Your role will be predominately working within our busy Reception team. Your main duties will be as follows:

- Working on main reception
- greeting patients, booking appointments, sample handling, new patient registrations etc.
- Working on the incoming telephone lines
- you will be the 1st line of contact for our patients. Dealing with all incoming enquiries.
- Outbound calls
- arranging follow up appointments.
- Internal/ External mail handling
- Filing of patient notes
- Monitoring our E-consultation inbox and NHS Mail inbox.

Applicants will need to be able to work well within a team setting but also independently when required.

The practice is committed to the development of all staff. Experience is not essential as full training will be given but some experience of customer service is preferred.

Applicants must have GCSE or equivalent passes at grade C or above in Math's and English.

Experience of working with systmone would be advantageous but not necessary.

The purpose of The Boulevard Medical Practice is to offer care, support and advice to all patients to enable them to maximise their quality of life.

We are a very busy surgery within central Halifax. We have two sites that we currently work across
- The Boulevard Medical Practice and Horne Street Surgery.

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £10.50 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- What do you think makes a good Patient Services Advisor?

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

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