Sales Support Advisor
7 days ago
World leading manufacturer based in Shirley, Solihull are recruiting for Customer and Sales Support Executives to join their strong foundation of Customer Services Department - **Immediate start available**
Daily duties within this role:
- Pro-active and reactive customer service and sales calls
- Sales and upselling
- Supporting external Sales team, trainers and engineers
- Diary Management for Sales team, trainers and engineers
- Maintaining the CRM to a high degree of accuracy
- Process orders with high levels of attention to detail daily
- Building and maintaining strong relationships with customers and Team members
- Attend and represent the company at exhibitions
- Complaint Handling
- Any other requirements that meet the needs of the business
- Working towards monthly sales targets
Personal attributes:
- Exceptional customer service
- Previous experience of working within a sales environment, upselling experience
- Working towards targets and KPI's
- Educated to a minimum of GCSE (or equivalent) in English and Maths
- Good communication skills in both written and oral communications.
- Intermediate computer skills including MS Office and CRMs.
- Able to build and maintain strong relationships with customers and Team
- Organised
- Ability to perform under pressure
- Attention to detail
- Reliable and Punctual
- Additional language skills - desired but not essential
Standard hours Monday - Friday 8.30am - 17.30pm, there is flexibility on these working hours (this will be discussed at interview stage)
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