Business Support Administrator

JOB TITLE: Business Support Administrator
DEPARTMENT: Retail Operations

LOCATION: Eden Walk Shopping Centre, Kingston-Upon-Thames

REPORTING TO: Centre Manager

TYPE OF CONTRACT: Permanent

**PLACES, PEOPLE, PREFER**

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place

In our recent engagement survey 93% of our employees stated they were proud to work for British Land

**THE ROLE**

Provide first line support to the Centre Management Team and be the first point of contact for the Shopping Centre and its associated building’s occupiers and stakeholders.

This is a diverse and varied role which will bring you into contact with a wide variety of internal and external stakeholders and requires proficiency across a large number of business systems and platforms. You will be responsible for the day-to-day financial administration of the business and support with budget management across the estate.

**Well-Connected Location - Easy Commute from Across London**

Eden Walk Shopping Centre is just a **5-minute walk from Kingston Station**, with frequent direct trains from **London Waterloo (30 mins)**, **Clapham Junction (20 mins)**, and **Wimbledon (15 mins)**. Multiple bus routes serve the area, including links from **Richmond, Ealing, Hounslow, and Heathrow**. On-site parking, cycle lanes, and pedestrian-friendly access make commuting flexible and convenient—wherever you're coming from.

**WHAT YOU’LL DO**

Financial Administration
- The provision of regular management accounts with commentary and exception reporting to assist the on-site management team in decision making
- The administration of the computerised accounts system (Portal). Ensure the processing of all purchase orders and invoices is timely and accurate, all invoices are authorised for payment and all associated records are maintained within compliance guidelines
- Support the management team with detailed analysis, payment queries, property management reporting and other financial support in the pursuit of their roles
- Support the production and publication of the year-end budget pack with analysis and evidence to ensure the successful completion of financial audits.
- Provide expenditure analysis to support the formulation of budgets
- Facilitate order production and liaise with the central finance team on invoice matching, processing, payments and other inter-company charges and queries
- Provide procurement support for the team, assisting with supplier set up, contract processing and the adherence to procurement guidelines
- Maintain expenditure tracking platforms and contribute updates during weekly operational meetings.

Occupier Liaison
- Ensure professional and positive relationships are nurtured and maintained with all tenants, service partners and stake-holders across all communication platforms and regular in-person meetings are conducted
- Enhance customer engagement across the asset driving the use of BL:Comm with occupiers and provide effective communication across the asset with partners, contractors, occupiers and visitors
- Produce regular newsletters and updates for occupiers across our digital channels
- Maintain accurate contact details for occupiers and emergency key-holders
- Support the internal Retail Support team in collecting sales data from occupiers

Compliance Administration
- Maintain an overview of the numerous Health & Safety compliance platforms, monitoring items approaching renewal
- Scheduling contractor visits and organising access permits
- Requesting and processing various compliance documentation
- Support with the production of various H&S, Environmental and Energy data reports, adhering to deadlines

Sustainability and Community
- Collate energy and waste consumption data for the centre and record accurately on web-based systems
- Work with local community initiatives and be the centre’s Community Champion, recording all volunteering activity on Thrive platform

Administrative Support
- Perform routine administrative tasks as directed, e.g.: answering calls, scheduling meetings, booking meeting rooms, processing post, tenant and customer queries
- Undertake ad-hoc projects and administrative sup