999 Emergency Call Handler

1 week ago


Bedford, United Kingdom East of England Ambulance Service NHS Trust Full time

National Role Outline

Our Emergency Call Handlers are our first point of contact, answering emergency and urgent care calls for people calling our 999-service. Call Handlers are fully trained, using our most advanced computerised technology, to quickly identify needs and escalate calls, to ensure the appropriate care, services or advice is provided.

A fully accredited training programme will provide you with the skills to use the computer triage system to respond to emergency calls as well as gaining an understanding of basic anatomy and physiology and recognition of life-threatening conditions.

In this role, good communication skills are vital. Our callers may often be traumatised, confused frightened and anxious so your skills in responding with empathy is important and in providing the basic clinical advice and the reassurance they need.

There may be occasions when our Call Handlers need to provide emergency advice, such as CPR, managing shock or dealing with a haemorrhage. However, you will always be guided by our standard operating procedures and supervision and advice is on hand to support you.

Are you able to:

- Demonstrate advanced key board skills while taking calls to log call information accurately and at speed, use multiple screens and work using a headset?
- Act in a resilient way, remaining calm and finding solutions to circumstances and events.
- Deal compassionately with distressed callers or from verbal aggression and de-escalate situations to ensure correct and relevant information is obtained.
- Provide confirmation of holding a GCSE level 3/NVQ3 or equivalent, in English and Math.

Our call centres operate 24 hours every day of the year, so full time, part time and flexible shift options are all available.

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: £20,330.00 per year

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Reference ID: nhsp/TP/187823/754



  • Bedford, United Kingdom Crooton Full time

    Police Call Handlers Are you the kind of person who wants to support your community and make a difference? No two days are ever the same, each day you learn and expect the unexpected. At 477 square miles and with 664,500 people Bedfordshire is one of England’s smallest (yet most diverse), counties and faces complex crime challenges more usually seen in...

  • Calleeast Advisor

    11 hours ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Bedford, as aCALLEEAST Call Handler CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services....


  • Bedford, United Kingdom Herts Urgent Care Full time

    **NHS 111 Call Handlers** - FTE Training salary pay: £17,550 per annum - FTE Post-training salary pay: c.£20,000 per annum - FTE Post-probation salary pay: c.£22,000 per annum (dependant on work pattern) As a NHS 111 Call Handler you’ll be the first point of contact for people calling the NHS 111 number. You’ll listen carefully to the symptoms that...

  • Call Handler

    2 days ago


    Bedford, United Kingdom Herts Urgent Care Full time

    TITLE -** Health Advisor** SALARY - £ 10.42- £14.69 LOCATION - Bedford When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. **HUC** is thriving, and continued growth has enabled us...

  • Spoc Call Handler

    1 week ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are currently recruiting for Call Handlers who will be working within a proficient team taking calls from the public, ambulance staff and other health care professionals and will specialise in the Single Point of Contact service.


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...

  • Emergency Dispatcher

    2 weeks ago


    Bedford, United Kingdom Total Assist Healthcare Group Full time

    **Emergency dispatchers required** To help meet the Trust’s objectives of providing high performance ambulance services to the communities it serves, by delivering or supporting: - Response Time Reliability - Clinical Effectiveness - Customer Satisfaction - Economic Efficiency To manage and initiate effective and efficient deployment and re-deployment...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...


  • Bedford, United Kingdom Infinity Recruitment Consultancy Limited Full time

    ResponsibilitiesAs an Assistant Conveyancing Case Handler, you will be a support to the Case Handlers and responsible for:- Managing, updating and organising case files Liaising with clients, agents and stakeholders Making outbound calls dealing with inbound queries Post completion administration and general support Skills required To be considered for our...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST **Benefits include**: - Career progression opportunities in to advanced clinical practice, leadership, education or research - Access to 24/7 clinical advice, Critical Care desk and an Operational Commander - Additional 5% fringe (high cost area) in certain areas of...