Emergency Care Support Worker

Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST

You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element of our service we provide to our patients and our staff.

Benefits include:
Career progression opportunities

Access to 24/7 clinical advice should you require advice on clinical practice or procedures

24/7 access to EMT or Paramedic backup, the Critical Care desk and an Operational Commander

Additional 5% fringe (high cost area) in certain areas of Hertfordshire and Essex

Pay enhancement for out of hours shift working

NHS Pension Scheme

Free parking

Minimum of 27 days annual leave + 8 days bank holiday (evidence of continuous previous NHS employment will be required to increase this based on years of service)

Occupational Health services including a 24hr Employee Assistance Program, mental health and wellbeing, legal and financial services

Staff support networks BAME, LGBTQ+, Multi Faith and All Women in EEAST

At EEAST we expect our clinical workforce to continue to deliver CQC rated ‘outstanding’ care to our patients and work harmoniously alongside our dedicated team of clinical staff, volunteers, call handlers and dispatchers and support services. ECSW will routinely work alongside EEAST Emergency Medical Technicians (EMTs) and Paramedics but also expected to work closely with other Allied Health Professionals in partnership organisations in both hospitals and community based services.

A shift on an ambulance is like no other workplace. You will operate in a wide range of environments, across both urban and rural areas managing everything from birth to end of life, chronic conditions to critical illness or injury.

EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.

Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.

We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.

The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.

Our core values:

- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.

Our 4 goals are:

- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation.

Applicants are expected to have an existing full C1 licence. Emergency Response Driving Qualification certificate is desirable. Please refer to the Job Description and Person Specification within the supporting documents for this position.

We have vacancies available in Ipswich, Bury St Edmunds and Clacton.