Administrator

1 week ago

Sittingbourne, United Kingdom Swale Heating Ltd Full time

**Administrator**

**Basic Salary £24,000 per annum**

**Full Time, Permanent Position**

**37.5 Hours per week,**

**Office Based**

**About the Role**:
As an Administrator within the Operations department you will act as the first point of customer and client contact for servicing and responsive maintenance. You will work alongside the Senior Contact Centre Administrators with assisting on the relevant Region contracts in order to maintain high standards of client satisfaction, to maintain high standards of customer service and improved customer experience for all Swale Heating Customers and Clients

**Hours, Location & Travel**

37.5 hours per week

Monday - Friday

Between the hours of 7:00 and 17:30

**Principle Accountabilities**
- Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner. This is from both customers and engineers.
- Be on hand to support the Junior Contact Centre Administrators at all times.
- Act as the first point of contact for tenants and clients and manage these relationships professionally productively.
- Answer customer queries and take ownership of any issues arising seeing through to completion.
- Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary, logging information accurately and concisely.
- Make outbound calls to customers to arrange appointments.
- Meet internal standards relating to quality of communication via all channel types.
- Maintain standards of productivity in order to achieve individual and team targets.
- Work closely with the Senior Contact Centre Administrators to ensure that service standards are adhered to on the contracts and with clients.
- Adhere to and support Swale Heating’s and their clients’ policies and procedures regarding data protection and equality and diversity.

**WAIT What’s in it for you?**

**Our Company Benefits include**:

- 28 days annual leave entitlement including bank holidays (increased to 33 due to length of service)
- Buy & Sell Annual leave scheme
- Employee Assistance Programme
- Access to our Private Healthcare plan
- Company pension scheme
- Employee assistance programme and wellness initiatives
- Access to Headspace meditation app
- Access to Sodexo benefits portal, which includes discounted gym memberships, cinema, shopping vouchers and more

**What do we need from you?**
- Previous customer service experience
- Competent with IT systems
- Contact Centre Customer Service experience.
- Working Knowledge of Microsoft Office
- Positive attitude with a solution focus whilst remaining calm.
- Accuracy and attention to detail.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

  • Administrator

    1 day ago

    Sittingbourne, United Kingdom Daniel Owen Ltd Full time

    Job Title: Administrator Hours: 35 hours per week Location: Sittingbourne, Kent Pay: £14.43 PAYE per hour Contract: Temporary Social Housing Experience Needed Daniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled Administrator to join their team. Purpose of the Job -...

  • Administrator

    2 days ago

    Sittingbourne, United Kingdom Daniel Owen Full time

    Administrator 17112025_1763389058 Posted: 17/11/2025 Job Title: AdministratorHours: 35 hours per weekLocation: Sittingbourne, KentPay: £14.43 PAYE per hourContract: TemporarySocial Housing Experience NeededDaniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled Administrator to...

  • Administrator

    1 day ago

    Sittingbourne, United Kingdom The Forward Trust Full time

    Overview: The Forward Trust are a UK leading provider of drug and alcohol treatment services to offenders. We deliver treatment and recovery support - in prisons and in the community - which helps people move away from addiction and crime. These services provide a variety of support, including advice, counselling, group work and intensive treatment. At The...

  • Administrator

    3 days ago

    Sittingbourne, United Kingdom Brook Street UK Full time

    Administrator - Temporary Maternity Cover Location: Sittingbourne Start Date: January Hours: Monday - Friday, either 9am - 5pm or 7am - 4pm Pay: £13 per hourAre you an experienced administrator looking for an opportunity starting in January? We're currently recruiting for an Administrator to join our client on a temporary basis covering maternity leave....

  • Administrator

    3 days ago

    Sittingbourne, United Kingdom Brook Street Full time

    Administrator - Temporary Maternity CoverLocation: SittingbourneStart Date: JanuaryHours: Monday - Friday, either 9am - 5pm or 7am - 4pmPay: £13 per hour Are you an experienced administrator looking for an opportunity starting in January? We're currently recruiting for an Administrator to join our client on a temporary basis covering maternity leave. This...

  • Administrator

    3 days ago

    Sittingbourne, United Kingdom Brook Street Full time

    Administrator - Temporary Maternity Cover Location: Sittingbourne Start Date: January Hours: Monday - Friday, either 9am - 5pm or 7am - 4pm Pay: £13 per hour Are you an experienced administrator looking for an opportunity starting in January? We're currently recruiting for an Administrator to join our client on a temporary basis covering maternity leave....

  • Administrator

    3 days ago

    Sittingbourne, United Kingdom Virtual Bridges Full time

    Administrator - Temporary Maternity Cover Location: Sittingbourne Start Date: January Hours: Monday - Friday, either 9am - 5pm or 7am - 4pm Pay: £13 per hour Are you an experienced administrator looking for an opportunity starting in January? We’re currently recruiting for an Administrator to join our client on a temporary basis covering maternity leave....

  • Administrator

    4 days ago

    Sittingbourne, United Kingdom ISP Foster Care Full time

    **Administrator** **Base Location**:Tunstall Court, Sittingbourne, with a hybrid approach to working **Salary**:£19,000 - £22,000 **Benefits**: 30 days' Annual Leave (increasing to 35 days with length of service) + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & Medical Cash Plan **About Us** Set up in 1987 by a small but...

  • Administrator

    2 days ago

    Sittingbourne, United Kingdom Portakabin Full time

    **Role: Administrator** **Salary: £23,500 - £26,500 (depending on experience) + Quarterly Commission - 36.25hrs per week** **Role based: Portakabin Site Accommodation, Sittingbourne, Kent** We have an exciting opportunity for a highly detailed **Administrator** to join our successful team in Sittingbourne, Kent where you will be working in a positive,...

  • Administrator

    2 days ago

    Sittingbourne, United Kingdom Portakabin Full time

    **Role: Administrator** **Salary: £23,500 - £26,500 (depending on experience) + Quarterly Commission - 36.25hrs per week** **Role based: Portakabin Site Accommodation, Sittingbourne, Kent** We have an exciting opportunity for a highly detailed **Administrator** to join our successful team in Sittingbourne, Kent where you will be working in a positive,...