Customer Care Team Leader

5 days ago

Dorchester, United Kingdom Woods furniture Full time

**Woods Furniture are an Award-Winning Company who have been established since 1875 and we currently have a vacancy for a Customer Care Team Leader** to join our growing business within our busy but beautiful showrooms and online store. This full-time position is based in Dorchester, Dorset.

We are looking to recruit an energetic and dynamic individual who has a passion for delivering world class customer service. Reporting into the Head of Customer Support; You will be confident in managing tasks. You must have experience of working within a busy customer facing retail or office environment. You will enjoy and thrive working within a fast-paced environment. You will have great attention to detail, be forward thinking and solution focused with a sound understanding of what great customer service looks like. You will have an excellent manner with customers, be able to work independently and lead a busy team.

**ARE YOU NATURALLY**
- Positive & Enthusiastic?
- Calm & logical?
- Extremely well organized?
- An avid self-learner & teacher?
- Self-motivated and efficient in all areas?
- Un-phased by change in priorities, and adaptable?
- Passionate about branding and tone of voice?
- An excellent communicator?
- A team leader??

**YOU MUST HAVE**
- At least 2years experience within a Customer Support Role
- An understanding of world class customer service
- Proven track record of managing a team, setting and delivering clear responsibilities and expectations; encouraging individual accountability
- Excellent computer skills with Microsoft and bespoke programming
- High standards for quality of delivery from yourself and from others, with good attention to detail
- Competent complaint handler
- Proven track record of delivering KPIs and targets
- Ability to work closely with a small but growing team
- Ability to think outside of the box and focus on solutions rather than problems
- A desire to stay actively involved in the day-to-day of your team. You will be required and want to work in the day to day as well as in the bigger picture

**AN EXTRA BONUS**
- Proven skill set in implementing ideas from conception to delivery
- Experience with an Ecommerce environment
- Experience in furniture retail
- Understanding of retail operations throughout the whole customer journey

**BENEFITS**
- Salary £25,000 per year
- 8% Pension after qualifying period
- 28 days holiday per annum
- Annual Bonus
- Significant discounts off in store purchases
- Job Type: Full Time 37.5 - Hours per week, Monday - Friday 9.00am - 5.00pm
- Job Types: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Dorchester, DT1 1HN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 2 years (preferred)

**Job Types**: Permanent, Full-time

**Salary**: £25,000.00 per year

**Benefits**:

- Free parking
- Life insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Dorchester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (required)

Work Location: In person

Reference ID: Ct200473091123

  • Home Care Team Leader

    21 hours ago

    Dorchester, United Kingdom Good Oaks Home Care LTD Full time

    Job Description of Good Oaks Team Leader Overview of position To support Home Carers to provide the highest level of care for clients through regular supervisions, spot-checks, performance monitoring and auditing of daily notes. To undertake management duties such as auditing daily notes, undertaking reviews and any other tasks required by the Registered...

  • Night Care Team Leader

    6 days ago

    Dorchester, United Kingdom Care South Full time

    Join Our Caring Community at Maiden Castle House! Role: Night Care Team Leader  Location: Maiden Castle House Residential Home, Dorchester (DT1 2NJ) Pay: £15.35 per hour Hours: Full Time   Shift Pattern: 08:00 – 20:00 (including alternate weekends) Are you a natural leader within our caring profession We're looking for someone who can make a...

  • Customer Team Leader

    2 weeks ago

    Dorchester, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 11 Warmwell Road, Crossways, DT2 8BS- Pay: £12.10 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings from 5:30am (store opening), afternoons, late evenings until 10pm (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Leader

    4 weeks ago

    Dorchester, United Kingdom Co-op Careers Full time

    Closing date: 13-11-2025 Customer Team Leader   Location: 115 Montacute Road Stoke Sub Hamdon, Yeovil, TA14 6UQ Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. You'll be...

  • Activities Team Leader

    2 weeks ago

    Dorchester, United Kingdom Colten Care Limited Full time

    Activities Team Leader **Pay rates**:Up to £12.94 per hour, including weekend enhancements** **36 hours per week, typically spread across the week and designed around the resident who is at the heart of all we do. There will be alternate weekend working and varied shift patterns to cover breakfast clubs through to early evening...

  • Community Care Team Lead

    14 hours ago

    Dorchester, United Kingdom Bluebird Care Full time

    Ready for a new challenge? We’re hiring a Home Care Team Leader to lead the launch and growth of our new home care service in Bridport.Bluebird Care is a premium home care provider, known for delivering exceptional, person-centred support. We’re expanding our West Dorset services into Bridport and are looking for a self-motivated leader to grow a new...

  • Care Team Leader

    2 weeks ago

    Dorchester, United Kingdom The Agincare Group Full time

    Job Introduction “Valuing colleagues, working collaboratively, passionate about learning, a culture of knowledge and excelling in the work we undertake,” these are our values, what are yours? Do you share our values and passion for making a real difference to the lives of the people we support? Are you looking for a role where you can grow, excel and...

  • Team Leader

    2 weeks ago

    Dorchester, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking for 2 temporary Team Leaders to work with the Housing Service in Dorset. These positions are initially for a period of 3 months and are paying £24.85 (PAYE) or £30.94 (umbrella) per hour. The working hours are Monday - Friday from 9am - 5pm. **The role**: To ensure the delivery of a high-quality customer focused service,...

  • Bridport Home Care Team Lead: Launch

    12 hours ago

    Dorchester, United Kingdom Bluebird Care Full time

    A premium home care provider is seeking a Home Care Team Leader to spearhead the launch of a new service in Bridport. This community-based role requires you to lead and build a team while initially delivering care. Ideal candidates will be self-motivated, experienced in home care, and confident in team building. You will have the full support of a dedicated...

  • Team Leader

    7 days ago

    Dorchester, United Kingdom Card Factory Full time

    About The Job We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store. In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your...