Community Care Team Lead

Ready for a new challenge? We’re hiring a Home Care Team Leader to lead the launch and growth of our new home care service in Bridport.Bluebird Care is a premium home care provider, known for delivering exceptional, person-centred support. We’re expanding our West Dorset services into Bridport and are looking for a self-motivated leader to grow a new team in a new area.This is a community-based role, home-based in Bridport - perfect for someone ambitious and driven. In the early stages, you’ll be hands-on delivering care, while actively building your team and leading the development of the service from the ground up.You’ll be fully supported by our Registered Manager, Director, and dedicated Marketing and Recruitment Team - so while you’ll lead locally, you’ll never be working alone.About YouWe’re looking for someone who is:Self-motivated, ambitious, and enthusiastic about building something newExperienced in home care or health and social careConfident in leading from the front and recruiting a new teamWilling to work flexibly, including some evenings and weekends during the initial launch phaseA care management qualificationWhat we offerThe opportunity to build and lead a new service in West DorsetA community-based leadership role with home workingGenerous quarterly bonusPaid overtime for evenings, weekends, and on-call workFull support, training and professional development from an experienced leadership, marketing and recruitment teamCareer growth with a respected, premium home-care providerYou will make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.Key responsibilitiesSupport the registered manager:With the efficient running of a designated area and the supervision of care assistantsMake sure Bluebird Care provides safe, effective, high quality care that responds to each customer’s needs and preferencesMake sure our services respect customers’ choices and promote their dignity and privacy at all timesTake part in the company out of hours rotaDutiesWork well with customersPrior to each service commencing, carry out with customers (and / or their chosen representatives) an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessmentCreate and agree a written individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to dateProvide the customer and, where appropriate their representatives, with information about the service so they are clear about what to expect and how they can raise any concernsKeep all information about customers and their families secure and confidential except where policy require you to share to protect the interests of our customersWork well with staffGive care assistants appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support planWork with the Bluebird Care coordinator to appropriately match care assistants to customers. Attend the customer\'s first call to introduce the care assistant. Report changes to care schedules without delay to the coordinator, customer and care assistantSupport, supervise and assist with training of care assistantsTake part in the out of hours emergency on-call rota as and when required. Effectively deal with emergency on-call issues e.g. covering calls either directly or indirectly when care assistants are sick or absent. Record emergency calls and pass the information to appropriate partiesArrange and manage staff changeovers and briefings for live in care assignments in the absence of the registered managerQuality improvementInvestigate matters relating to the quality of the service and implement improvementsMonitor the performance of care assistants and carry out quality reviews at the customer’s home to make sure the service is being delivered in line with company proceduresApply Bluebird Care policies and procedures at all times and make sure that accidents and incidents are recorded, reported and acted uponWork effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality homecare serviceTo find out more about the role or for an informal chat please call 01935 584184You must be based in the UK to apply for this role. We do not offer sponsorship or visa switches. #J-18808-Ljbffr