Customer Service Administrator

**Customer Service Administrator**

**Salary: £19,382 per annum**

**Hours: 35 hours per week (between 08:00 - 17:00)**

**Contract: Permanent**

**Location: Head Office (with some home working)**

**_ Are you devoted to delivering great customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge waiting for you._**

We are currently recruiting for a Customer Service Administrator to join our Savings Administration team. You will play a key role in ensuring that we deal efficiently with our customer’s requests and will work closely with Telephony and the Branch Network to answer queries and provide administrative support where required.

You will also have an exciting opportunity to be part of the new Savings Programme which is a major transformation that will deliver significant change for Customer Services, the Branches and our Members.
- At the West Brom you’ll have every opportunity to take the next step and keep moving, we’re well known for providing excellent development support and always promote from within wherever possible.**Key responsibilities are**:

- To process customer instructions and requests accurately and to deliver Team/Department service standards, both individually and collectively as part of the Team
- To deliver excellent customer service with a ‘right first time’ approach, including use of CARES for every interaction with the customer, whether external or internal
- To understand and comply with all regulatory requirements
- To ensure that all Risk and control framework requirements are adhered to
- To challenge existing processes, contributing to a culture of continuous improvement
- To develop own skills on an ongoing basis, maintaining Personal Development Plan

**The skills and experience required are**:

- To open and administer direct postal savings and Bond accounts
- To open and administer Electronic and Manual ISA accounts
- Assist with Data Quality Checking if required
- Strong written and verbal communications skills, to include outbound Customer calls as required
- To provide technical product information and support to colleagues in other areas of the Society.
- Quick and accurate keyboard skills to get things right first time and deliver to quality standards
- A great attitude and sparkling personality
- A flexible approach
- A challenging and inquisitive mind
- Ability to work effectively using own initiative or to work equally effectively as part of a Team
- Effective time management skills
- As a secondary role, to provide support to Telephony

**What’s in it for you?**
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:
- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Social club membership - dozens of discounts available for a wide variety of family days out and events
- Performance related pay scheme
- Corporate health plan with the option to include family members
- Discounted travel cards
- West Brom staff car scheme
- Life assurance provided by the Society at 4 times your salary

**Why choose the West Brom?**
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

**Do it today and click apply**
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