Customer Service Co-ordinator

2 weeks ago


West Bromwich, United Kingdom HR EMPLOYMENT BUREAU LIMITED Full time

An opportunity has arisen based in West Bromwich at our Customer Service Dept. for a full time Customer Service Co-ordinator.

manufacturing organic intermediates for the Pharmaceutical, Agrochemical, Rubber, Polymer, Food & Beverage and allied industries. Robinson Brothers operate from West Bromwich in the West Midlands and were established in 1869.

We require a hands-on person ideally with a minimum of 2 years’ experience in the Export and Shipping Industry.

You will need GCSE in Maths and English, a qualification in the shipment of Dangerous Goods would be an advantage. You need to be IT literate.
- You will receive, enter and co-ordinate customer’s orders and provide a high level of Customer Service across the business working to ISO 9001.
- Making bookings with freight forwarders, producing all export documentation, invoices, despatch notes, EUR1 and certificates of Origin
- Bank presentations and Letter of Credit
- Working out prices and issuing quotations
- Knowledge of IMDG, ADR and IATA would be useful
- Attending meetings to discuss orders with production in order to keep customers updated
- Preparing quotations, dealing with customer’s queries
- General administration, filing, scanning and occasionally standing in on reception when needed

Offer a salary of £20,000 to £24,000 pa depending on experience, a 36.25 hour week, 25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). We also provide access to a stakeholderpension scheme, a voluntary employee medical cash benefit plan.



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