Front of House Services Co-ordinator

2 weeks ago

West Bromwich, Sandwell, United Kingdom Sandwell College Full time £28,278 - £32,783
Front of House Services Co-ordinator

Application Deadline: 29 October 2025

Department: Central Health & Social Care

Employment Type: Permanent - Full Time

Location: Sandwell College

Compensation: £28,278 - £32,783 / year


Description We're looking for a confident and professional Front of House Services Co-ordinator to join our team at the new Midland Met Hospital. This permanent, full-time role is a great opportunity to deliver an exceptional front-of-house service and ensure a welcoming experience for all students, parents, staff, and visitors. If you're organised, approachable, and passionate about providing excellent customer service, we'd love to hear from you.

Key Responsibilities
  • Serve as the first point of contact for parents, students, staff, and visitors, delivering a warm and professional welcome.
  • Uphold safeguarding standards by carrying out ID checks and maintaining accurate visitor records.
  • Manage incoming calls, emails, and general enquiries, ensuring efficient and helpful communication.
  • Maintain an organised, safe, and welcoming reception area that reflects the values of the College.
  • Coordinate room, meeting, and hospitality bookings to support College events and activities.
  • Provide effective administrative support, including data entry, record management, and internal communications.

Skills, Knowledge and Expertise
  • Has excellent communication and interpersonal skills, creating a warm and professional first impression.
  • Is highly organised and confident in managing multiple tasks.
  • Is proficient in Microsoft Office and other information systems.
  • Understands safeguarding and confidentiality within an educational environment.
  • Holds Maths and English qualifications at Level 2 (Grade C/4 or above).
  • Has experience in a reception, front-of-house, or other customer-facing role.
  • Ideally has previous experience working in a school or college setting.

Benefits Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around

Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential

Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed

Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute

Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more

Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best

Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles

Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount

Free Will Writing – We've got your back with professional support for your future planning

Free Flu Vaccine – Stay healthy and protected at no cost to you

Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health

We Celebrate You – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year.

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