Housing Management Officer

CLOSING DATE: Monday 10th November 2025

Job Title: Housing Management Officer

Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

Main Duties:
As an HMO you will:

Tenancy & Rent Management

• Ensure young people understand their occupancy agreements and obligations at the start of their licence/tenancy.
• Help young people to maximise their incomes; promptly creating an initial benefit claim and then helping them to sustain the claim as their circumstances change.
• Help employed young people to manage their rent accounts and benefit claims.
• Monitor and manage the rent accounts; working with young people to address arrears if they arise and supporting young people to understand the responsibilities of their tenancy or licence agreement.
• Help young people set up accounts for utilities, council tax and any other relevant service, helping them to understand their payment responsibilities.
• Manage all aspects of the possession and eviction process with support from central teams as required.

Allocations, Letting & Voids

• Manage waiting lists and make offers of accommodation to young people as required.
• Lead, manage and deliver the void process on site, taking responsibility for tenancy ends, ensuring void properties meet St Basil's lettable standard and keeping void losses to a minimum by carrying out inspections, raising any necessary works and carrying out any cleaning and clearing required.
• Lead, manage and deliver the process of letting void properties on site, taking responsibility for arranging and holding viewings with young people, signing tenancy or licence agreements, creating rent accounts, and setting up benefit claims.
• Lead, manage and deliver the process of inducting new young people.

Intensive Housing Management

• Help young people sustain their tenancies, access employment, and prepare to live independently.
• Signpost young people to relevant services within St Basil's and those offered by third parties.
• Help young people manage their debts.
• Support and, where required, manage, and deliver formal and informal resident consultations.
• Help young people understand how to manage their property, explaining how repairs should be reported, how they can help to maintain their property and how to ensure it is kept clean and tidy.
• Manage challenging behaviour in relation to housing in a manner consistent with our Psychologically Informed Environment (PIE); de-escalating difficult situations and encouraging young people to make good choices.
• Proactively engage and build productive relationships with young people; helping to identify their housing goals and empowering them to achieve their aims.

Property & Building Management

• Undertake regular inspections of residential properties and communal areas; ensuring repairs or maintenance issues are raised promptly and any health & safety issues are brought to the attention of the health & safety team.
• Undertake all non-specialist periodic health, safety, and compliance testing on site such as, but not limited to, weekly fire alarm tests and monthly emergency lighting tests.
• Lead, manage and deliver any recharges for damage caused by young people or their visitors in a manner consistent with PIE principles and supporting young people to understand their responsibilities.
• Carry out cleaning duties as and when required.
• Complete risk assessments.
• Liaise with external agencies and central teams to ensure young people, staff and the properties are safe.
• Control access to buildings and ensure that processes, policies, and procedures for visitors are adhered to at all times.
• Proactively and promptly arrange access to properties, communal areas and grounds for contractors, St Basil's staff and other third parties in accordance with the requirements of tenancy and licence agreements.
• Monitor the completion of repairs and works on site; promptly updating our housing management system, holding contractors to account for the quality of repairs and post works cleanliness and requesting support from Property Services as required.

QUALIFICATIONS

Essential:

• GCSE (or equivalent) English and Maths at grade 4 or above.
• In possession of, or willing to work towards within a reasonable time period, a CIH Level 3 qualification in Housing Management or equivalent.

Desirable:

• Full, current UK Driving Licence.

ROLE EXPERIENCE

Essential:

• Experience of working with young people.
• Experience in a property management, housing officer or tenancy sustainment role in a local authority, housing association or other housing provider.
• Experience of working in a customer facing role, putting customers first and communicating clearly.
• Experience of managing arrears and collecting rents.
• Experience of using housing management IT systems, support IT systems or customer relationship management systems.

Desirable:

• Experience of safeguarding.
• Experience of employability schemes.
• Experience of using QL.
• Experience of working with young people.

KNOWLEDGE

Essential:

• Current knowledge of the standards which registered providers must adhere to.
• Current knowledge of housing management best practice.
• Current knowledge of health, safety, and compliance requirements for registered providers

Desirable:

• An understanding of Safeguarding processes & procedures.
• An understanding of the legal processes required to obtain possession of a property.
• An understanding of the benefits system.