Customer Service Administrator

Award-winning OV Group, formerly known as Orchard Valley Foods, is dedicated to making a difference, every day, specialising in innovating, sourcing, packing, and blending a diverse range of high-quality products to enhance a comprehensive variety of food categories from ice creams to cereals, baked goods to cheese. Our customers include leading grocery retailers and food manufacturers through to artisan hand-made food producers. We now have sites in Australia, Germany, Switzerland and Sweden as well as four sites here in the UK and we are part of Orkla ASA, a leading Nordic supplier of branded consumer goods.

As Customer Service Administrator within the Confectionery, Ingredients & Decorations (CID) team, you will be working closely with the sales, technical, finance and supply chain teams with responsibility for:

- Receiving and processing customer orders ensuring where relevant, simultaneous call-off from suppliers in order to ensure all necessary materials are available in the timeframe required by the customer.
- Organising and booking transport (both UK and EU) to ensure deliveries are made on time and in full.
- Managing the movement of products in/out of the country in accordance with relevant local, country and international laws and processes.
- Preparing and submitting relevant administration in a timely and accurate manner eg Incoterms, letters of credit; credit control mechanisms, licences, declarations, transport and safety documentation.
- Maintaining detailed records of all relevant export/import laws and procedures, tariffs and duties, licenses and restrictions applicable to each International Customer.
- Developing good working relationships with customers providing timely information to ensure optimum customer service.
- Obtaining regular forecast information and sharing this with our production facilities and preferred suppliers.
- Updating and maintaining accurate customer data in ERP and Customer Engagement (CE) systems.
- Supporting the business in answering incoming calls and greeting visitors to site.
- Logging and monitoring customer complaints and non-conformances.

This is an excellent opportunity for a team player who is well organised with great communication skills and the ability to build good working relationships at all levels. You’ll have excellent attention to detail and prioritisation skills and be able to work on your own initiative as well as part of a team. IT savvy, you will be driven to provide exceptional customer service and ideally have previous experience in either customer service or a sales support function in a business-to-business environment. Previous experience of export/import documentation would be an absolute bonus

This is a permanent full-time position working 37.5 hours per week with an early finish on Friday’s. As an OV team member, benefits include a competitive salary, pension scheme and life assurance, 25 days holiday per annum plus Bank holidays, extensive learning and development opportunities, free occupational health and employee wellbeing assistance programs and the option to participate in Orkla’s discounted employee share scheme.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Wellness programmes
Schedule:

- Monday to Friday
Ability to commute/relocate:

- Tenbury, WR15 8SZ: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)
- business to business customer service: 1 year (preferred)