Senior Pensions Administrator

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Senior Pensions Administrator, within our Client Services team in our Birmingham Office.

**What will your role look like?**
You will deliver high quality administration services and assist members with complex pensions issues, whilst also aiding and developing less experienced members of the team.

**Though this is a varied role, your key tasks will include**:

- Accurately maintaining and updating member records.
- Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
- Acting as a point of reference on technical issues and non-standard cases.
- Escalating complex technical queries and issues to the Team Leader and technical support team members.
- Providing a consistent and efficient service to all internal and external client/members and in line with agreed services levels.
- Working with the Principal Administrator and Team Leader to improve operational efficiencies.
- Managing annual and periodic scheme events.
- Coaching and assisting less experienced administrators develop their experience and confidence.

**To enjoy and succeed in this role, you will have**:

- Previous experience of day-to-day pension administration and of working on DB, DC and CARE pension arrangements
- Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
- Experience with the use of Pensions Administration systems e.g. UPM or similar.
- Experience in client care or customer services, with the ability to liaise with clients effectively and confidently over the telephone.
- The ability to juggle multiple tasks and plan and organise your workload effectively.
- Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members and colleagues.
- The ability to work well as part of a team and lead by example, including aiding in the coaching and development of junior colleagues across the firm.

**A more detailed list of requirements for this position is available within the role profile - which is available on request.**

**In addition to a competitive salary and access to our profit share scheme, we offer**:

- A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
- A collaborative and encouraging work environment where your thinking and ideas are encouraged.
- On site mental health and wellbeing assistance.
- A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
- Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
- Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.

We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.

That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.

For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.