Contact Centre Health Advisor

3 days ago


Wakefield, United Kingdom Blue Arrow Full time

We are looking for contact centre advisors to join the team in Wakefield, offering support on 111 Calls.

There are a variety of shift patterns available on a Part Time and Full Time basis.

The role is office based.

The main duties include:

- To ensure every patient contact is conducted appropriately
- To liase between caller and third party in critical situations.
- To deliver high quality, safe and clinically effective health care over the phone.
- You will provide assessment, basic advice and health information to patients calling 111, supporting them to access appropriate levels of care.

To be considered for this role:

- Remain calm under pressure
- Great communication skills
- Complete an Enhanced DBS
- Pass an online assessment.



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