Group Contact Centre Executive

7 days ago

Wakefield, United Kingdom Wilson and Co (Motor Sales) Limited Full time

Based in our new modern Group Central office in Wakefield, we require confident, enthusiastic customer contact specialists who have a passion for people. This is a varied role and is a great opportunity for someone who has first class customer service skills and thrives on building relationships over the telephone. This central Contact Centre works on behalf of our group of dealerships.

This is a great opportunity to join a growing and important department within our business.

**More about the role**:
The Contact Centre currently handles all incoming and outgoing calls and bookings for our Aftersales departments across the group - booking in service, MOT and repair work.

Responsible for:

- Building relationships with our customers - no cold calling.
- Updating customer online records and feeding back to management team
- Taking inbound calls and leads and making outbound calls
- Customer care follow up calls
- Adding value to the customer experience
- The ability and desire to sell
- Excellent communication skills - both verbal, written and digital
- A confident and determined approach
- Resilience with determination and persistence
- A high degree of self-motivation and drive
- The ability to work both independently and as part of a team
- The capacity to flourish in a competitive environment
All systems are PC based and include a full CRM system.

**Training**

Full training will be provided along with enrolment to Manufacturer training programmes where appropriate.

**Job Types**: Full-time, Permanent

**Salary**: £19,691.00-£23,891.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- On-site parking
Schedule:

- Day shift

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