Operations Coordinator

Did you know the length of Severn Trent’s & Hafren Dyfrdwy’s water main pipes would wrap around the world just over once? Well, now you do.

It’s a big network, and a big responsibility. Every day 8 million rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.

From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

**EVERYTHING YOU NEED TO KNOW**

Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.

Working within our Virtual field team we have a really exciting opportunity to become **Operations Co-ordinator**, where your primary focus will be to efficiently coordinate incoming tasks into the team through various communication methods.

You’ll be involved in numerous daily activities such as liaising with different departments & stakeholders and triaging calls through to our Virtual Field Team, scheduling, and New Connections. You’ll also play a key part driving our team performance, with the aim of improving our ODIs.

Plus, as our new Operation Coordinator you will have a customer first mindset as you will be tasked with providing our Virtual Field team with the information they need to resolve any customer queries at first point of contact.

Overall, this is a great progression opportunity, and an amazing chance to really develop and expand your skill set.

So, if this sounds like you, please keep reading

**WHAT YOU’LL BRING TO THE ROLE**

Your key accountabilities in helping us will be:

- You’ll be Assisting the Virtual DST function meet customer demand in a timely manner in order to provide an industry leading service.
- You’ll Co-ordinate live call queues by speaking directly to customers, providing information relating to the query and where required assigning video call-backs as appropriate to the task (leakage/lead replacement etc.)
- You’ll also co-ordinate/schedule work to him/her in accordance with the Companies service level agreements or customer service standards and deliver task required.
- You’ll aid in delivering excellent customer service in accordance with the Companies policies and standards with an aim to deliver the job right first time.
- Exhibit the right behaviours and responsibilities described in the behaviours model and to support continual improvement.

**WHAT’S IN IT FOR YOU**

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:

- Salary: £21,000- £26,000
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**WHAT’S NEXT**

**We can’t wait to hear from you.**

And if your curiosity has peaked and you're wanting to find out even more, search **#LifeAtSevernTrent** on social media.