Product Trainer

**Job Title**: Product Trainer
- **Location**: London, Mayfair (On-site)
- **Industry**: Construction SaaS Technology
- **Employment Type**: Full-time
- **Seniority Level**: Entry-Level

**About the Role**:
Our client, a leading provider of construction technology solutions, is looking for a passionate and detail-oriented Product Trainer to join their team at their headquarters in London, Mayfair. This role is integral to supporting the company's continued expansion across the UK and European markets.

As a Product Trainer, you will play a key role in educating customers on effectively leveraging our client's SaaS products. You'll develop and deliver customized training sessions, maintain and update training materials, and create engaging learning content for new and existing customers. This position requires someone who thrives in a dynamic environment, can translate complex technical information into clear and engaging training, and is dedicated to helping customers maximize the value of the software.

**Key Responsibilities**
- Develop a comprehensive understanding of our client's software products and translate complex features into user-friendly content.
- Design and deliver training sessions (virtual and in-person) to customers at all levels using a range of methodologies, including e-learning, classroom, and blended learning solutions.
- Create and maintain training materials such as guides, video tutorials, and interactive eLearning modules to support customer onboarding and ongoing learning.
- Collaborate with internal teams (Product, Marketing, Regulatory) to create accurate, up-to-date training content that reflects product updates and customer needs.
- Monitor and evaluate the effectiveness of training programs, making recommendations for improvement.
- Support the Training Manager in ensuring training materials are continuously updated and aligned with product enhancements.
- Stay informed about industry trends and new developments in training methods and technologies.

**Desired Skills & Experience**
- Bachelor's degree in Education, Business, Technology, or a related field (or equivalent work experience).
- 1-2 years of experience in a Customer Success, Training, or Service Delivery role, preferably in SaaS or cloud-based solutions.
- Strong experience in creating training documentation and procedural materials for diverse audiences.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
- Strong instructional design skills with the ability to deliver training in both group and one-on-one settings.
- Good creative and design capabilities, with attention to detail and a knack for simplifying complex topics.
- Ability to work independently and collaboratively in a fast-paced, evolving environment.
- Experience using eLearning platforms and tools is a plus.

**Nice to Have**
- Familiarity with construction industry software or project management platforms.
- Experience with Asite or similar SaaS solutions.
- Previous experience conducting software training sessions for construction technology or similar sectors.

**Benefits**
- 28 days of annual leave plus bank holidays, with incremental increases up to 32 days.
- Optional private healthcare following probation.
- Monthly gym contribution of £21.50 post-probation.
- Access to Perkbox for rewards, including gift cards and vouchers.

**About the Company**

Our client is a forward-thinking construction technology provider with a solid global presence. Over the past decade, they have steadily built a market-leading platform transforming the industry. As they embark on a new growth phase, they offer an exciting opportunity to be part of a pioneering team that values innovation, collaboration, and professional growth. We'd love to hear from you if you're looking for a role where your expertise can make a real impact

**Job Types**: Full-time, Permanent

Pay: Up to £40,000.00 per year

**Benefits**:

- Company pension
- Gym membership
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 30/10/2024
Reference ID: ZR_3_JOB