Head of CRM

**About Us**

eComplete is a multifaceted eCommerce Growth Agency and Private Equity Group; evolved to deliver eCommerce growth on a Global scale.

eComplete does not operate as a traditional agency, with the ability to utilise our proprietary data platform, industry leading experience and our bespoke global infrastructure, we provide embedded insight and support across all functions to deliver targeted growth.

eComplete brings faster growth, with reduced risk and improved financials.

**The Role**

You will be a key member of the team working directly with the Senior Management Team, taking ownership of our Client's CRM, Custom Retention & Loyalty Activity to support online growth, customer insight, retention and rapid global expansion.

You will design, develop and execute customer retention/CRM/communication strategies, identify/segment users through our data platform/partners and lead the development of CRM/retention channels within your own team. You will manage relationships with key partner contacts ensuring that strategies are aligned with overarching business objectives.

You will build up the CRM/Loyalty & retention team using your network and industry expertise to attract market leading talent. You will be involved in wider business conversations regarding any clients to ensure full visibility on overarching goals.

You will also be required to fully support the infrastructure and growth of Naturecan, where time allows, which supports the DCG Agency capability and delivery case study.

**Responsibilities**:

- Initiating relationships, with new and existing clients
- Nurturing network & partner relationships
- Negotiating commercial agreements with CRM/Customer data partners
- Maintaining communication through the lifecycle of the relationship
- Developing and deepening relationships with key partners.
- Briefing the teams on client goals / CRM requirements of the brief
- Working with wider eComplete teams to ensure they are delivering campaigns to an appropriate quality and sharing learnings with the wider teams
- Setting of KPIs for the channel, specific partners or campaigns and monitoring performance against them
- Ensuring that all client work is continually reviewed in terms of delivery and profitability
- Managing/developing theteam members across partners and in-house
- Building relationships with internal & client stakeholders

**Skills**
- An expert in CRM / marketing / loyalty & retention programs, proven track record of managing global programmes
- Strong communication and negotiation skills
- Self-starter and you love taking ownership of processes and projects
- Able to inspire, motivate and engage with people
- Able to drive initiatives through and resolve obstacles/blockers effectively
- Positive in nature, able to both develop and get the best out of those around them
- An expert in providing digitally based campaigns and solutions through CRM / retention channels
- Strategy and planning, with the ability to demonstrate intelligent and outside the box approaches to previous client needs
- Highly organised, analytical, and comfortable presenting at all levels
- Ability to think both creatively and commercially
- Happy to work at both strategic and operational levels
- Experience of new product development
- Interested in the world of start-ups and entrepreneurialism

**Our Culture**

At eComplete Group, our focus is creating a culture that actively encourages our employees to voice and implement new initiatives and better ways of working, we respect our employees ideas, creativity and most importantly we value their time.

Our goal is to provide a working environment that protects and respects family life. We achieve this by giving our employees the flexibility to work from any location.

eComplete has every intention of sharing their success with their employees by giving back a percentage of our acquisitions, along with providing an enhanced benefits package.