Customer Service Advisor

5 days ago

Normanton, United Kingdom Face the Future Online Ltd Full time

**Background and context**

Face the Future Online Ltd is part of the Face the Future Group. The group of companies includes both a clinic and online retail. Face the Future Online Ltd is one of the UK’s leading online retailers of cosmeceutical skin care products. Our passion and expertise in skin started in 2005 with our clinic and in 2008, the Face the Future online shop was born. Our online shop allows us to provide comprehensive home-treatment products to improve skin and make it the best it can be. As an authorised stockist of hundreds of skincare brands, we are in the unique and fortunate position to be able to offer our customers a completely bespoke service with the very best and most effective products, tailored to their skin concerns, skin goals and budget.

**Purpose/Summary**

**Key Accountabilities**

2. To deal customer returns quickly and effectively

3. To process general admin duties

4. To deal with customer complaints in a professional, efficient way

5. To work with other team members and to maintain a professional and positive image at all times

6. To support other areas of the business with picking, packing and putting stock away if required

**Person Specification**

**Essential**:

- Experience of general office administration duties
- Experience of working with Apple Macs and Microsoft Office
- The ability to multi-task and work under pressure
- Ability to communicate both verbally and in writing
- A well organised individual with good time management
- Accuracy and attention to detail
- Enthusiastic, quick to learn, ambitious, self-motivated, have the ability to work well in a team and show considerable initiative
- Ability to manage your own time and cope with a varied workload is important
- Flexibility in terms of role, supporting the wider business and working hours

**Desirable**:

- An interest in skincare and cosmeceutical products
- Knowledge of skincare and ingredients
- Experience of using eCommerce admin systems such as Shopify & Dispatch Cloud
- Experience of social media within a business environment

**Salary**: Up to £22,600.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- How many years experience do you have of working in customer services?
- Do you have experience of working with Apple Macs and Microsoft Office?
- How much general administration experience do you have?

Work Location: One location

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