Customer Service Adviser

1 week ago


Normanton, United Kingdom Macgregor Cavendish (UK) Ltd Full time

Customer Service Adviser - Normanton - Express Delivery

Salary £19,760 per annum

Monday to Friday

Our Client provides a wide range of delivery services to both business and residential addresses across the UK and Ireland.

**Role Summary**:
The Customer Service Advisor reports to the Customer Service Manager. The role is to ensure the Service Centre understands and satisfies its Customer requirements. It is also the responsibility of the Customer Service Advisor to provide solutions to a Customerissue from receipt to final resolution.

**Essential Criteria**:

- Good understanding and knowledge surrounding the Customer experience.
- Strong communications skills both written and oral with good networking skills with the ability to create relationships internally and externally.
- The ability to escalate and recommend improvements.
- Previous software operating skills applicable to the role including MS Office.
- A general passion to please and seek resolutions with the ability to influence and push back in a polite and professional manner.
- Ability to remain focused in a pressurised environment.

Additional information on this role

**Benefits**:

- Competitive rates of pay
- Holidays: 20 days + bank holidays
- Excellent opportunities for career progression and more



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