Msk Administration Assistant

**The closing date is 16th Sep 2024**

**Job summary**:
We are looking for an enthusiastic Administration Assistant to come and join our team at the Physiotherapy Department at Andover War Memorial Hospital.

The position will include providing administration support to the outpatient services for MSK Physiotherapy. You will provide an efficient service to all our patients and the duties will include booking appointments for patients, checking patients in when they arrive to clinic, scanning of documents, dealing with all post and telephone calls as well as providing an excellent customer service experience for all patients, clinicians, staff, and other service users.

This role is the main reception for MSK, Orthopaedic Choice and other clinics held for different services within Southern Health.

We are looking for someone who enjoys being part of a team, whilst working under mínimal supervision, are self-motivated and flexible with a good work ethic.

**Main duties, tasks & skills required**:
1.Provides first point of contact for clients on the telephone and/or attending clinics and deals with written and telephone enquiries on behalf of the Therapists using judgement to establish the validity and priority of the contact.

2.Undertake general admin support including scanning and opening of post that arrives on site.

3.To book hospital appointments for patients attending Outpatient Clinics using Electronic Patient Record System (EPR) and the e-Referral IT service.

4.Update EPR with accurate data to support effective management information and meet recording standards.

5.Provide management information to report reasons for appointment delays and clinic cancellations.

6.Highest standard of data quality input is required at all times to capture accurate information that enables strategic analysis of the overall activity of the Trust.

**About us**:
Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

**Job description**:
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

**Person specification**:
**Qualifications**:
**Essential**:
3 GCSE (grade c or above) or equivalent, including GCSE (or equivalent) English and Maths

NVQ/Apprenticeship level 2 Business & Administration (or relevant equivalent)

Previous experience of working in customer service/NHS/Public Sector.

Marie Macdonald

**Pay scheme**:
Agenda for Change

**Band**:
Band 2

**Salary**:

- £22383.00 Yearly
- **Contract**:
Permanent

**Working pattern**:
Full-Time

**Reference number**:
348-SW-5574

**Job locations**:
Andover War Memorial Hospital
Charlton Road
Andover
Hampshire
SP10 3LB