Receptionist

To act as the first point of contact, meeting and greeting patients / carers and staff attending The Heights for the Community Mental Health Teams. To provide a high standard of quality administrative support and building management functions for Community Mental Health based at The Heights, To ensure the smooth day to day running of the reception area by working as part of a team. Deal with all callers, visitors and staff in an appropriate and courteous manner. Be aware of clients needs and provide assistance when required.

Notify clinicians of arrival of clients. Ability to deal unsupervised, sympathetically but assertively with clients To act as the first point of contact verbally and face-to-face, receiving patients and relatives, carers, visitors for all services at The Heights. Dealing with enquiries from patients, health care professionals (both internal and external) with tact and discretion and maintaining a high standard of communication To ensure visitors sign the visitors book at reception areas when entering and leaving the building. To have a broad knowledge of the services available within The Heights in order to assist patients and redirect when necessary when using the centre services To use empathy and tact when discussing sensitive issues with patients and staff.