Customer Service Executive

**Microsoft Customer Service Executive / Client Experience Coordinator** who has excellent communication, organisational and time-management skills with the ability to manage multiple tasks and conflicting priorities is required to provide a first-class level of support for Microsoft Customers for an award willing IT solutions company.

**SALARY**:Competitive + Benefits

**LOCATION**:Home Based / Remote Working

**JOB TYPE**:Full-Time, Permanent

**JOB OVERVIEW**

We have a fantastic new job opportunity for a Microsoft Customer Service Executive / Client Experience Coordinatorwho has excellent communication, organisational and time-management skills with the ability to manage multiple tasks and conflicting priorities.

Working as a Microsoft Customer Service Executive / Client Experience Coordinatoryou will be responsible for supporting post-sales of existing Microsoft Customers whilst providing the best experience possible. The role requires a high degree of customerservice, great professionalism, adaptability, tact and self-confidence.

**APPLY TODAY**

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

**DUTIES**

Your duties as Microsoft Customer Service Executive / Client Experience Coordinatorwill include:

- Support customer onboarding, query resolution, portal navigation, demonstrations and webinars across multiple Microsoft agreements; Enterprise, MPSA & CSP
- Support customers to self-serve in the Microsoft portals and offer tailored customer calls
- Accountability of customer enquiries consistent with team SLAs
- Liaising with Microsoft on behalf of the Customer whilst closely managing expectations
- Concisely documenting and storing correspondence
- Proactively explore process improvements to benefit customer experience
- Creating agreement specific information packs ensuring Customers receive them in-line with SLAs
- Maintaining up to date Customer facing guides and documents relating to new Microsoft products and updates and creating new guides when required
- Managing a central store of Customer feedback and utilising the information to improve customer experience
- Liaise with the Microsoft Operations and Partner Teams to rollout Microsoft programmatic changes that impact customers
- Deliver relevant updates to Sales teams on a weekly internal webinar
- Support the business' operational drive towards CSP including the provisioning of customer licences
- Support the Microsoft Partner team and Sales Support teams to ensure CSP billing is completely in a timely and accurate manner
- Support the Bids and tenders' team with key deals

**CANDIDATE REQUIREMENTS**

**Essential skills**
- Verbally communicate confidently, precisely, effectively and with authority, particularly on the telephone
- Use clear, concise business English
- Demonstrate high attention to detail with a high degree of accuracy
- Manage multiple tasks and conflicting priorities
- Independently see tasks through to completion, within agreed timescales
- Communicate clearly, openly and effectively with authority to both Customers and Microsoft
- Work well under pressure
- Identify and analyse relevant information from large volumes of data, accurately and quickly
- Have excellent time management skills
- Have a keen interesting in learning new skills and exploring how new tasks and processes will impact the business

**Desirable skills**
- Experience of Microsoft Operations
- Experience of the CSP program
- Familiar with Microsoft portals such as: VLSC, Azure, Business Centre and Explore

**HOW TO APPLY**

JOB REF: AWDO-P8573

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