Training Officer

**Start Date**: Immediate

**Contract type**: Permanent

**Working Pattern**:Hybrid / Remote

**Reports to**:Career Pathway Manager

Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Here's a bit about us...
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
- Over 550 staff (plans to double in size over the next 5 years)
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability

**We grow great people to deliver amazing things** - with an emphasis on Personal Growth, Opportunity and Impact.

**ABOUT THE ROLE**:
Working with all departments to create and develop Bytes Induction programme and ongoing training programmes to engage new starters and develop employees. Take Byte’s training programmes into the future with a complete review of our methods.
- Key Responsibilities:_
- Work with Managers to design, deliver and facilitate system training, induction, and personal development programmes for each job role within the business
- Run on-going training and “floor walking” exercises when new products are rolled out
- Create and maintain online documentation and training solutions for a full training solution
- Oversee appropriate training information and courses in the Bytes HR system with the wider team
- Oversee and ensure appropriate content is available for mandatory Company compliance training
- Source and maintain software used to create training content
- Create innovative and engaging course content
- Individual Responsibilities:_
- Create and develop Training Programmes for our in-house systems and delivering them to our team face to face and online, creating e-learning courses as refresher training for employees
- Perform on-going training and follow up with further training where required
- Assist in the creation of competency tests for new starters to assess levels of knowledge
- Promote awareness of new features, benefits and changes to processes in existing systems
- Host drop-in sessions, floor walking and offer one to one training where required
- Create and update documentation and e-learning material to allow delivery in multiple formats
- Co-create and deliver tests, and using Power Automate for automated Teams messages to celebrate achievement and badges
- Ensure Training documentation and course material is always updated and available
- Perform health/spot checks on procedural adherence with the offer of training to rectify any failures Managing trainer contractors
- Manage Training budgets and report to Senior Leadership Team
- Run regular surveys with staff to ensure training is meeting business needs
- Work with Head of HR and Career Pathways Manager on competency frameworks

**ABOUT YOU**:
**Essential Qualifications & Experience**:

- Excellent written and verbal language skills
- English Grammar & Language, Maths and a Social Science qualification
- At least 3 years of experience in delivering training to users face to face
- Expert knowledge in Word, Excel and Outlook. Strong PowerPoint and other Office Tools
- Experience using Authoring tools

**Desired Qualifications & Experience**:

- CIPD or similar Training Qualification
- Experience using Power Automate

**Core competencies & Skills**:

- Good IT Essentials Skills and Knowledge
- Writing online training content and using e-learning system to create training programmes essential
- Previous experience of documenting training programmes and writing training manuals / help documentation essential
- Ability to engage with others and take on suggestions and ideas to develop
- Organised and efficient