Office Administrator

15 hours ago


Bishop's Stortford, United Kingdom DOC Cleaning Limited Full time

**Office Administrator**

Location: Bishops Stortford

Salary £22,000 - £24,000 depending on skills and experience

Job details: Monday-Friday 08:30am - 4.30pm

**About Us**:
We are a welcoming family-based Commercial Cleaning company with a growing list of prestigious clients in London and the South East. We like to adopt an innovative approach to our procedures and are looking for someone to join our team to support our excellent customer service levels.

**About the Job**:
You will be part of the company’s helpdesk team helping support others in the department to ensure that all incoming communications are dealt with and directed accordingly. This support includes the use of 3rdparty client systems where jobs need to be booked in advance and updated upon completion, with notes added throughout. Through the use of effective communication and team working skills, you will be required to ensure that staff members are kept up to date and customer satisfaction is maintained.

Good I.T skills will be required in order to support with basic IT and Hardware issues, including configuration of new items in conjunction with our IT specialist. This shall include the maintenance of the company inventory list of laptops, PCs and mobile devices.

Other company systems will need to be maintained, such as our management system
- Templa CMS, training and engagement platform
- UhUb and our document management system.

Specific duties will include, but are not limited to:

- Administer company helpdesk & direct incoming communications
- Maintain 3rd party client systems; elogbooks, Service Channel, Proactis
- Support with aspects of the company management system, Templa CMS
- First line support with basic IT & hardware issues and device configuration
- Call answering and handling
- Office services management to include visitors, meeting room, car parking, stationary & post
- Assist in the creation, referencing and storage of documentation

A detailed job description is available upon request.

**About You**:
We are looking for someone with a friendly personality who can integrate with our welcoming team. Whilst many tasks will involve the support of other team members, you will be required to adopt a problem-solving approach and be able to work upon your own initiative. Strong IT skills will be essential to support other employees and to understand the numerous systems you will be working with. Whilst not essential, any prior experience with our management system, Templa CMS, would be advantageous.

**Job Type**: Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location


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