Programme Assistant

2 weeks ago

Cambridge, United Kingdom JBS Executive Education Ltd Full time

**_This role is available as an internal secondment or fixed-term contract for the period of one year or return of the role-holder, whichever is the earlier_**_. Working hours are 40 hours per week. There will be a six-month probationary period.**About the role**:
As a Programme Assistant, based in the **Central Services & Operations team**, you will **change leaders who change the world by **providing first-class support to our programme teams, to enable them to deliver a transformative learning experience to our participants.

**Main responsibilities**:
**_ Programme Delivery Support_**

Provide the Programme Manager with extra support prior to and during programme delivery. Duties might include but are not limited to;
- Setting up venues both on and offsite.
- Helping set up equipment for sessions (laptops, AV, extension leads, stationery etc).
- Being the sole Central Services Team member who is responsible for sourcing merchandise, as well as maintaining sufficient stock and strong working relationships with our suppliers.
- Sourcing and preparing merchandise for all face-to-face programmes as requested by the Programme Manager.
- Printing and preparation of name badges, desk tents etc for all face-to-face programmes.
- Walking participants between venues (e.g. from their hotel to a dinner venue).
- Helping with last-minute faculty/ client requests e.g. prizes fo class activities, contacting suppliers with any scheduling issues.
- Sitting in on sessions as required.

**_ Live Online Programme Delivery Support:_**

Support the delivery of Live Online programme sessions. Duties might include but are not limited to;
- Set up our inhouse studio(s) ready for delivery of a live online session and support faculty and the programme manager during sessions when required.
- Act as the online host on Zoom or Teams as required. Tasks include but are not limited to allow participants access and commencing online features such as breakout rooms, whiteboards and polls.
- Assist with the auditing of ‘in-session’ materials (video/chat editing).

**About you**:

- Customer-centric approach to working with an understanding of the requirements of event management, and providing a high level of customer service.
- Willingness to, alongside other team members, take ownership of of quality within your work, maintain high level of attention to detail, and ability to drive team towards continuous improvement.
- Be highly organised, demonstrating experience of managing multiple deadlines.
- Excellent spoken and written communication skills.
- Enjoy working collaboratively and flexibly as a member of a team but also able to work independently with minimum supervision, taking responsibility and initiative for discrete areas of work where required.
- Good knowledge and understanding of modern office and learning technology (i.e. Teams, Zoom).
- An understanding that on occasion, some programme schedules will require longer working hours, including weekends.

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