Nights Guest Service Assistant

2 days ago

Newcastle upon Tyne, United Kingdom Nights - HBH Newcastle Full time

Hampton by Hilton Newcastle is now looking for **Night Guest Service Assistant**to join the team

It's our people that make us an incredible place to work

Are you ready to make a difference? Does the below sound like you? - then we want to hear from you

As** Night Guest Service Assistant,** you will:
work closely with the Night Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. You will also be required to check guests in and out, serve drinks on the bar and carry out cleaning duties.

You will bring smile and exceptional service in line with our company values:
**Be Yourself -**where we feel free to be ourselves, and we want everyone to feel welcome, included, relaxed and enjoying what we are doing.

**We respect each other**:

- we treat guests, colleagues and partners fairly, with respect. Home for clear communication and trust.

**We are entrepreneurial**- we encourage people to spot and seek new opportunities, taking calculated risks. We always move with ambition.

**We embrace change**:

- we are open to new ideas, and we are not afraid to embrace failure when we try something and learn from failures.

**We deliver**- we are trained and empowered to do our roles, we know what is expected of us and how to deliver it. We keep our word.

**Why us**
- Discounted accommodation and food and beverage rates at Hilton hotels worldwide.
- Fantastic work culture.
- Employee of the month scheme.
- Complimentary / discounted meal whilst on duty.
- Employee Assistance Programme.
- Various incentives
- Access to WeCare app - a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

If this sounds like the job for you please get in touch

INDFOH

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